Collection Expert

3 weeks ago


Bengaluru, Karnataka, India VCATCH Full time
Company Overview

At VCATCH, we operate under Six-Sigma standards, leveraging decades of experience in the BPO industry. Our services cater to various sectors, including Ed-tech, E-commerce, FMCG, Aggregators, and Real-estate builders. With cutting-edge technology and infrastructure, we provide cost-effective call center solutions in Bangalore.

Job Overview

We are seeking a Junior Assistant Manager Collections to join our team in Bangalore Urban. This is a full-time position within our contact center, specializing in collections and debt recovery.

Key Responsibilities

  • Manage a portfolio of delinquent accounts to meet and exceed collection targets.
  • Coordinate with collection agencies to ensure effective collections.
  • Review unsecured loan accounts to identify and resolve delinquency issues.
  • Establish communication with debtors via various channels to collect outstanding amounts.
  • Document and update debtor information and actions taken in the CRM system.
  • Negotiate payment plans and settlements with debtors to recover outstanding amounts.
  • Ensure all collection activities adhere to relevant regulations and laws.

Required Skills

  • Strong communication skills.
  • Agency Relationship Management.
  • Unsecured Loans.
  • Problem-solving skills for overcoming obstacles in collection processes.
  • Attention to detail for accuracy in documenting and following up on accounts.
  • Analytical skills for evaluating debtor accounts and strategizing collection efforts.
  • Knowledge of debt collection laws for compliance and effectiveness.
  • Customer service skills for professional and efficient interactions.


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