Team Leader

2 weeks ago

Mumbai, India Etraveli Group Full time

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2500 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do.

Major offices in Sweden (HQ), Canada, Greece, India, Poland and Uruguay.

About the role

The Customer Services department at ETG is dedicated to enhancing the customer experience through ongoing efforts to implement improvements and drive positive change. We're seeking a dynamic Team Leader to guide and inspire our dedicated team. The ideal candidate possesses strong leadership skills, a problem-solving mindset, and the ability to drive team performance. If you're passionate about fostering growth and collaboration in a fast-paced environment, join us in shaping the future.

Requirements

  • Minimum 2 years of team handling experience
  • Minimum HSC Pass
  • Experience in GDS (Sabre, Amadeus, or Galileo)
  • Windows, MS Office, Google Applications (expert)
  • Fluent in English - any additional language will be considered a plus
  • Team player
  • Preferred: Graduation or master’s degree in Tourism, Business Administration, or a relative field Amadeus, Sabre, and Galileo (expert)
  • Excellent communication skills

Duties & Responsibilities:

  • Team development responsibilities
  • Support team members in their daily tasks
  • Deliver training on the job
  • Discuss & set personal targets with each team member
  • Monitor team: their behavior towards customers & colleagues, their problems or ideas
  • Evaluate team members: performance, mistakes, losses, creativity, strengths, weaknesses, attitude
  • Discuss the team’s performance (quality of their services, mistakes, productivity) with the Assistant Manager and work on improvements whenever necessary
  • Organize & run regular team meetings and one-on-ones to groom team members
  • Assess received feedback from clients/colleagues
  • Prepare reports
  • Discuss/report performance of day/week and special issues - quality wise with the Manager
  • Discuss or escalate daily issues and report the day's Summary to the Manager
  • Ensure the team’s effective functioning
  • Manage team members’ daily schedules and ensure assigned tasks are completed
  • Supervise attendance and ensure time adherence by all team members
  • Monitor Calls & Delegate cases as appropriate
  • Coach and mentor team members to grow in their role 2-3 years of minimum experience in team handling in the respective travel industry or at a similar position

Diversity disclaimer

At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.

  • Team Leader

    1 month ago

    Mumbai, Maharashtra, India timesjobs Full time

    JOB DETAILSTeam Leader IB :Must have minimum 6-8 months experience as Team Leader in IB processShift timings: Male: 1pm to 10pm or 2 pm to 11pm l Female: 7am to 7 pm( any 9 hrs shift) Minimum HSC pass Should have basic excel knowledge Must be aware of Attrition l Shrinkage & team handling skillsFUNCTIONAL AREATeam Leader, Team Handling, Inbound Team Leader,...

  • Team Leader

    3 weeks ago

    Mumbai, Maharashtra, India timesjobs Full time

    JOB DETAILSTeam Leader IB :Must have minimum 6-8 months experience as Team Leader in IB processShift timings: Male: 1pm to 10pm or 2 pm to 11pm l Female: 7am to 7 pm( any 9 hrs shift) Minimum HSC pass Should have basic excel knowledge Must be aware of Attrition l Shrinkage & team handling skillsFUNCTIONAL AREATeam Leader, Team Handling, Inbound Team Leader,...

  • Team Leader

    3 days ago

    Mumbai, Maharashtra, India SI PLACEMENTS INTERNATIONALS Full time

    Position: Team LeaderLocation: Mumbai, IndiaSalary: 30,000 plus benefitsContact: Email: | Phone/WhatsApp: About Us:We are a reputable company based in Mumbai, dedicated to fostering a collaborative and dynamic work environment. As we continue to grow, we are seeking a talented Team Leader to join our team and lead by example.Role Overview:As a Team Leader,...

  • Team Leader

    4 weeks ago

    Mumbai, India noon Full time

    Job title: Team Leader - Admin Location: India Reporting to: Assistant Manager About noon noon, the region‘s leading consumer commerce platform. On December 12th, 2017, noon launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February 2019. The noon ecosystem of services now includes marketplaces for food delivery,...

  • Team Leader

    3 days ago

    Mumbai, Maharashtra, India noon Full time

    Job title: Team Leader - AdminLocation: IndiaReporting to: Assistant ManagerAbout noonnoon, the region's leading consumer commerce platform. On December 12th, 2017, noon launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February 2019. The noon ecosystem of services now includes marketplaces for food delivery, quick-commerce,...

  • Team Leader

    2 weeks ago

    Mumbai, India Morningstar Full time

    Role: Team Leader Team: MID-Portfolio Shift: US Job description – The Data Team Lead oversees the management of the day-to-day activities for a sub-team of managed investment data (MID) that powers the Morningstar products and platforms. Typically, the Data Team Lead works closely with Global Process Owners, MID Data Leaders and Global Data...

  • Team Leader

    4 weeks ago

    Mumbai, India Morningstar Full time

    Role: Team Leader Team: MID-Portfolio Shift: US Job description – The Data Team Lead oversees the management of the day-to-day activities for a sub-team of managed investment data (MID) that powers the Morningstar products and platforms. Typically, the Data Team Lead works closely with Global Process Owners, MID Data Leaders and Global Data...

  • Team Leader

    3 weeks ago

    Mumbai, Maharashtra, India timesjobs Full time

    ### : Team Leader - MUMReq ID#: 383741Location: Mumbai, AP, IN, 400072Job Summary:Team Leader- Operations Voice /Blended (US)Roles and Responsibilities:Should have Team Handling ExperienceShould have 1 Years Experience as Team LeaderShould exhibit People Management Skills.Should be aware of the various Operations and Client Metrics.Strong analytical, solving...

  • Team Leader

    3 days ago

    Mumbai, Maharashtra, India timesjobs Full time

    ### : Team Leader - MUMReq ID#: 383741Location: Mumbai, AP, IN, 400072Job Summary:Team Leader- Operations Voice /Blended (US)Roles and Responsibilities:Should have Team Handling ExperienceShould have 1 Years Experience as Team LeaderShould exhibit People Management Skills.Should be aware of the various Operations and Client Metrics.Strong analytical, solving...

  • Team Leader

    3 weeks ago

    Mumbai, Maharashtra, India timesjobs Full time

    ### : Team Leader - MUMReq ID#: 383741Location: Mumbai, AP, IN, 400072Job Summary:Team Leader- Operations Voice /Blended (US)Roles and Responsibilities:Should have Team Handling ExperienceShould have 1 Years Experience as Team LeaderShould exhibit People Management Skills.Should be aware of the various Operations and Client Metrics.Strong analytical, solving...

  • Team Leader

    3 days ago

    Mumbai, Maharashtra, India Etraveli Group Full time

    Etraveli Group is a renowned company providing tech solutions and online flight sales. Our mission is to simplify travel for millions of customers worldwide, from search to the entire journey. We manage popular online travel agency brands like Mytrip, GoToGate, and Flight Network and have key partnerships with industry leaders such as Skyscanner and Google...

  • Team Leader

    3 days ago

    Mumbai, Maharashtra, India ICCS Full time

    Position: Team Leader Experience: 3-5 Years Notice Period: Immediate -15 Days Responsible for staff retention with in team Coordination between Manger and Team Members Handle a team of Associates Manage team performance on SLAs & KRA Control shrinkage, attrition, etc. Manage day to day floor activities Analyze, maintain daily, weekly and...

  • Team Leader

    1 month ago

    Mumbai, India ICCS Full time

    Position: Team Leader Experience: 3-5 Years Notice Period: Immediate -15 Days Responsible for staff retention with in team Coordination between Manger and Team Members Handle a team of Associates Manage team performance on SLAs & KRA Control shrinkage, attrition, etc. Manage day to day floor activities Analyze, maintain daily, weekly and...

  • Team Leader

    2 weeks ago

    Mumbai, India ICCS Full time

    Position: Team Leader Experience: 3-5 Years Notice Period: Immediate -15 Days Responsible for staff retention with in team Coordination between Manger and Team Members Handle a team of Associates Manage team performance on SLAs & KRA Control shrinkage, attrition, etc. Manage day to day floor activities Analyze, maintain daily, weekly and...

  • Team Leader

    4 weeks ago

    Mumbai, India Mayfair Housing Full time

    Team Leader (Presales) Self Sourcing of Clients through Database, SMS Responses, Web Responses, Enquiries. Allot targets to the team and make strategy to achieve those targets. Follow up with potential Leads of tele callers on daily basis. Handling all enquiries from ATL and BTL campaigns. Co-ordinate with presales and process the tagging on developer...

  • Team Leader

    1 month ago

    Mumbai, India BCD Meetings & Events Full time

    Job Description Bring your passion and energy to our growing team. We’re hiring! Team Leader Full Time, Mumbai India As a  Team Leader, you will Be the first person in the market and really a pioneer. Expected to provide an exceptional, high-touch service assisting customers in the Entertainment sector with customized travel...

  • Team Leader

    2 weeks ago

    Mumbai, India BCD Meetings & Events Full time

    Job Description Bring your passion and energy to our growing team. We’re hiring! Team Leader Full Time, Mumbai India As a  Team Leader, you will Be the first person in the market and really a pioneer. Expected to provide an exceptional, high-touch service assisting customers in the Entertainment sector with customized travel...

  • Team Leader

    2 weeks ago

    Mumbai, India ADVITO Full time

    Job Description Bring your passion and energy to our growing team. We’re hiring! Team Leader Full Time, Mumbai India As a  Team Leader, you will Be the first person in the market and really a pioneer. Expected to provide an exceptional, high-touch service assisting customers in the Entertainment sector with customized travel...

  • Team Leader

    1 month ago

    Mumbai, India ADVITO Full time

    Job Description Bring your passion and energy to our growing team. We’re hiring! Team Leader Full Time, Mumbai India As a  Team Leader, you will Be the first person in the market and really a pioneer. Expected to provide an exceptional, high-touch service assisting customers in the Entertainment sector with customized travel...

  • Team Leader

    1 month ago

    Mumbai, Maharashtra, India Concentrix Full time

    Job Title:Team Leader - OperationsJob DescriptionThe Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.Concentrix is a technology-enabled global business services company specializing...