OTC - Collection Analyst

3 months ago


Pune, India Johnson Controls Full time

Job Role - OTC Collection

Exp - 3 to 7 Years

Location - Pune

Roles and Responsibilities-

Customer Services Specialist

• Coordination offshore/onshore teams and discuss daily task and status on scrum meetings.

 • Disputes and customer queries resolution.

• Responding to customer queries through call and/or email.

• Preparing/Maintaining BRD/SOP document time to time.

• Led a team of professionals in managing end-to-end Order to Cash operations, ensuring smooth and timely execution of orders, accurate invoicing, and efficient collections.

• Collaborated cross-functionally with Sales, Customer Service, and Finance teams to resolve escalated customer issues, address payment disputes, and streamline processes.

• Utilized Dashboards, such as [Tableau, PowerBI], to ensure accurate and timely recording of transactions and provide insights for decision-making.

• Performing testing for each system in prod and test environment before final sign-up from client side.

• Performing RCA for failures in test and Prod Environment.

• Troubleshooting files and jobs failure and re-running.

• Supports IOL, OBI, NxtGen teams on their issues.

• Customer relations Builds and manages relationships with business partners to manage expectations and ensure customer satisfaction.

 • Working on the various types of reports which need to be completed before the deadline

. • Work allocation and goal setting for the team

• Sharing & updating of regular AR Report with the Team for Payment Collection


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