Guest Service Associate

1 week ago


New Delhi, India NOVOTEL Full time
Job Description

Primary Responsibilities

Operation

  • Attend daily briefings and takes on daily assigned tasks
  • Understand the difference in guest levels (VIPs) and Room Categories
  • Clean and maintain areas of responsibility according to standards and procedures
  • Replenish guest supplies and ensure that guests requests are promptly attended to
  • Report damage or malfunction in hotel rooms/areas to Supervisor
  • Maintain equipment in a proper state of cleanliness
  • Maintain a section room report as well as a daily productivity report
  • Reports lost and found articles to the housekeeping office immediately
  • Handle guest complaints tactfully, and report incidents or any other irregularities to Supervisor in a timely manner
  • Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor
  • Record room status in allocated section accurately
  • Carry out valet services when required (e.g. delivery of linen, processing laundry orders)

Other Responsibilities

  • Be well versed in hotel fire & life safety/emergency procedures
  • Attend all briefings, meetings and trainings as assigned by management
  • Maintain a high standard of personal appearance and hygiene at all times
  • Perform other reasonable duties assigned by the assigned by the Management
  • Establish and maintain effective employee working relationships

Qualifications

Degree or diploma in Hotel Management



Additional Information

  • Minimum 2 years of relevant experience in a similar capacity
  • Good reading, writing and oral proficiency in English language


  • Delhi, Delhi, India ApplyT Full time

    Greetings of the Day! We are currently hiring for Guest Service Associate for a well known property based in delhi Chattarpur. **Responsibilities**: - Uncover the specific responsibilities that Guest Service Associates undertake, from welcoming guests to handling check-ins and check-outs. - Explore their role in providing information about services,...


  • Delhi, Delhi, India Concept Hospitality Pvt Ltd Full time

    **Position Title**: Guest Service Associate (F B Service) **Department**: F B Service **Grade**: S -III **Responsible to**: F B Manager, Deputy F B Manager, Senior Manager, Outlet Manager, Senior Captain/Captain **Job Summary**: The Guest Service Associate in the F B Service department, reporting to the Senior Captain/Captain, plays a crucial role in...


  • New Delhi, India Marriott International, Inc Full time

    **Job Number** 23208935 **Job Category** Golf, Fitness, & Entertainment **Location** JW Marriott Hotel New Delhi Aerocity, Asset Area 4 - Hospitality District, New Delhi, Delhi, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Encourage, recruit, register, and schedule guests to...


  • New Delhi, India Marriott International, Inc Full time

    **Job Number** 23206508 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel New Delhi Aerocity, Asset Area 4 - Hospitality District, New Delhi, Delhi, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Supply guests with directions and information...


  • Delhi, Delhi, India Mangosorage Services Private Limited Full time

    Role Name GSA - Guest Service Associate Role Description To follow the instructions of Sr. GSA and serve the guest Role purpose To ensure steady flow of service to guests; respond to their requirements to support the Sr. GSA in achieving guest delight Responsibilities KRA (Key Result Areas) KPI (Key Performance Indicators) Action areas Coordinating work with...


  • New Delhi, India PULLMAN Full time

    Job DescriptionJOB PURPOSETo act as the ambassadors of the hotel, providing guests above-and-beyond services to ensure their experience will be worth remembering.Guest Relation Associate shall be responsible for preparation of arrival and departure of guests, profile database maintenance, Le Club Accor/Accor Advantage Plus/Frequent Flyer Membership and...


  • Delhi, Delhi, India Hilton Full time

    A Guest Service Associate-Front Office assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience. **What will I be doing?** As Guest Service Associate-Front Office, you will assist in daily Front Office operations and work with customers and Guests to serve their...


  • New Town, Kolkata, West Bengal, India Aristocrate Hotel Full time

    Serve food courses and alcoholic beverages to guests. Set tables according to type of event and service standards. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to...


  • Delhi, Delhi, India Marriott International, Inc Full time

    **Job Number** 24041875 **Job Category** Reservations **Location** JW Marriott Hotel New Delhi Aerocity, Asset Area 4 - Hospitality District, New Delhi, Delhi, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by...


  • Delhi, Delhi, India Marriott International, Inc Full time

    **Job Number** 23222313 **Job Category** Housekeeping & Laundry **Location** JW Marriott Hotel New Delhi Aerocity, Asset Area 4 - Hospitality District, New Delhi, Delhi, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond promptly to requests from guests and other...


  • New Town, Kolkata, West Bengal, India Bizz Birds Global Full time

    Greetings Applicants We Are Looking For Guest Relations **/ **Guest Communications **/ **Guest Service **/ **Reservation**: - **Associates**.* Freshers Are Eligible**, **Experienced Resources Are Also Welcome**.* This Would Be **Six Working Days Each Week And A Full-Time, Work-From-Office Job With A Mix Of Morning, Afternoon, Evening And Night Shifts....


  • Delhi, Delhi, India Marriott International, Inc Full time

    **Additional Information** **Job Number**24178705 **Job Category**Reservations **Location**JW Marriott Hotel New Delhi Aerocity, Asset Area 4 - Hospitality District, New Delhi, Delhi, India, 110037 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by...


  • Delhi, Delhi, India Marriott International, Inc Full time

    **Job Number** 24085558 **Job Category** Reservations **Location** JW Marriott Hotel New Delhi Aerocity, Asset Area 4 - Hospitality District, New Delhi, Delhi, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by...


  • Delhi, Delhi, India PULLMAN Full time

    ** JOB PURPOSE** - To work as a Team Member to maintain a high standard of cleanliness in the Guestroom and in the public areas assigned. - Handling request of the external and internal customer in a professional manner. - To service the guest rooms which are either occupied, check out and to carry out turn down service of the rooms in accordance with the...


  • Delhi, Delhi, India Aouraa Events Pvt. Ltd. Full time

    Guest Service Representative Responsibilities: Greeting guests upon arrival and making them feel welcomed. Administering check-ins and check-outs. Providing front desk services to guests. Assigning rooms and taking care of administrative duties. Delivering mail and messages. Processing guest payments. Coordinating with bell service and staff...


  • New Delhi, India Holiday Inn Full time

    **Your day to day** - Make each meal a feast for the eyes and treat for the taste buds. With your own signature flare, you’ll turn our high standards into memorable meals for every guest. - Own your kitchen - keep on top of supplies and equipment and minimize waste. - Tell your supervisor or duty manager about any unsafe equipment, low supplies or safety...


  • Delhi, Delhi, India Marriott International, Inc Full time

    **Job Number** 24026628 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel New Delhi Aerocity, Asset Area 4 - Hospitality District, New Delhi, Delhi, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth...


  • New Delhi, India Marriott International, Inc Full time

    **Job Number** 23206910 **Job Category** Food and Beverage & Culinary **Location** JW Marriott Hotel New Delhi Aerocity, Asset Area 4 - Hospitality District, New Delhi, Delhi, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Complete closing duties, including storing all reusable...


  • New Delhi, India Accor Full time

    Company Description Job Description Attend daily briefings and takes on daily assigned tasks Understand the difference in guest levels (VIPs) and Room Categories Clean and maintain areas of responsibility according to standards and procedures Replenish guest supplies and ensure that guests requests are promptly attended to Report damage or malfunction...

  • Guest Service Agent

    6 months ago


    New Delhi, India The Metropolitan Hotel & Spa Full time

    Job Description: Front Office Associate - Register guests and assigns rooms. Accommodates special requests whenever possible. - Assists in pre-registration and blocking of rooms for reservations - Understands room status and room status tracking. - Knows room locations, types of rooms available, and room rates. - Knows the location and types of available...