Qatar - Onsite - Call Center Support Resources - BilingualArabic English speaking Candidate
1 month ago
Responsibilities:
Answering Calls: Respond to calls from faculty students and staffproviding essential firstlevel IT response andsupport. Troubleshooting Guidance: Assistcallers in troubleshooting navigating the college site andutilizing products or services. Diagnosisand Advice: Diagnose user problems and offer clear advice forresolution. Logging and Documentation: Logcorrespondence details Into the IT Support system to maintain arecord. Composure Maintenance: Maintaincomposure and a positive attitude during challengingsituations. ITSM System Utilization: Use theInformation Technology Service Management (ITSM) system to log andtrack incidents promptly resolving assignedtasks. Collaboration and Support Levels:Collaborate closely with the second and third levels of the supportteam for comprehensive issue resolution.General Maintenance Tasks: Perform routine maintenance tasks toensure overall IT system health. ContinuousImprovement: Continuously assess and recommend enhancementsinIT solutions andsupport. Performance Monitoring: Monitorhardware software and system performancemetrics. Proactive Support Approach:Maintain a proactive stance for IT support andimprovement. Cultural Emphasis: Foster aculture of collaboration and accountability within the IT supportteam. Additional Responsibilities: Undertakeother duties asassigned.
Mandatory QualificationExperience:
oBachelors degree in an IT related fieldoMinimum 3 of related experience with applicablecertifications.
it,english,collaboration,arabic,troubleshooting,coldcalling,documentation,itsmf
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