AM - Soft Services

4 months ago

Gurugram, India JLL Full time

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

To provide comprehensive facility and contract management for the client, with a focus on continuous improvement. 

To achieve financial and other targets established by the Facilities Manager.

Achievement of the Key Performance Indicators and Service Level Agreement targets

Property Operations

Managing all outsourced service contracts and Jones Lang LaSalle personnel, including inspections and quality management of service delivery – this includes all Cleaning functions/ Security/ Administration/ Reception/ Helpdesk/ Pantry and Mailroom services. Developing and implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client Routinely Inspect all contracted services to ensure performance measures are being maintained Ensure Helpdesk service requests are attended to in time. Effectively manage the mailroom services to ensure an on time deliverable system Achieve client satisfaction to Client expectations.

Staff Management

Manage and assist with the personal development of all direct reports. Develop and manage succession plans and appraisals for all direct reports. Actively seek to train subordinates in all aspects of the non- technical services. Actively multi skill all Jones Lang LaSalle staff to increase flexibility and job satisfaction.

Reporting

Daily/Weekly reports. Contribute to the Monthly Management Report to client and other reports as required.

Vendor Management

Manage service contracts, including inspections and quality management of service delivery Prepare tender documentation, evaluation of tenders; prepare contracts Management of contract resource to achieve Service Level Agreements to Key Performance Indicators at optimum cost for Client.

Others

Participate in Emergency Evacuation procedures including crisis management and business continuity. Manage all Health and Safety issues and actively participate in Health and Safety reviews Tertiary qualifications in property, building or facilities management required. Contract Administration experience required. Excellent people skills and ability to interact with a wide range of client staff and demands. Demonstrated experience with tendering and service improvement initiatives required. Knowledge of Occupational Safety requirements Strong PC literacy and proven ability to manage daily activities using various systems. Demonstrated experience with continuous improvement initiatives highly desirable. Demonstrated experience with client reporting and preparation of reports required. Achievement of Contracted Service Levels and Performance Indicators. Achievement of contracted Customer Satisfaction expectations. Management of resource to ensure no disruption to client business. Achievement of savings initiatives as agreed with Client.  Delivery of Agreed Initiatives as per Client/Jones Lang LaSalle Initiatives Road Map. Achievement of performance goals as agreed with manager

Acts as leadership role model for Jones Lang LaSalle by behaving consistently with cultural requirements. Set stretch targets for self to achieve maximum team performance.

Is able to make difficult decisions and resolve problems or improve operations .

Actively searches out opportunities to achieve best results

Promotes open, constructive and collaborative relations with superiors, subordinates, peers and clients. Gains respect of Jones Lang LaSalle people, clients, and where appropriate, with the broader business community. Listens effectively and communicates through actions and examples. Have strong written and oral communication skills.

Sound like you? To apply you need to have:

Mastery in the field

You should have earned an experience of more than 5 years in Facility Management – Soft Service . We’ll also expect you to work as a part of a diverse team in both leadership and individual contributor expertise.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today

Location:

On-site –Gurugram, HR

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

  • Am Soft Services

    2 months ago

    Gurugram, Haryana, India JLL Full time

    JLL supports the Whole You, personally and professionally. **Position**: AM- Soft Service, Gurgaon **Business**: Property and Asset Management, Gurgaon What this job involves You will manage all the activities related to housekeeping, pest control, facade cleaning, and horticulture. You need to actively understand and help resolve all client concerns related...

  • Am Soft

    4 weeks ago

    Gurugram, Haryana, India JLL Full time

    JLL supports the Whole You, personally and professionally. Assistant Manager - Soft Services Integrated Facilities Management - Corporate Solutions (region, country) **What this job involves**: To provide comprehensive facility and contract management for the client, with a focus on continuous improvement. To achieve financial and other targets established...

  • Sme - Soft Services

    2 weeks ago

    Gurugram, Haryana, India JLL Full time

    JLL supports the Whole You, personally and professionally. **Position**: Subject Matter Expert - Soft Service **Business**: Property and Asset Management, Delhi/ NCR What this job involves Seasoned Soft Services Expert Are you an experienced soft service expert, working closely with site teams with an objective to improve the soft services standards the...

  • Communication Coach

    1 month ago

    gurugram, India Demographic HR Services Full time

    Hi #Everyone!!!!!#Hiring For V&A #Trainer Location - #Gurgaon #Immediate joinerExcellent #Communication + #Soft Skills #Designation- #Voice and Accent Trainer#International #Voice #Process5 #Days Working24*7Shifts/ #Rotational #Shifts#CTC Upto- 5.5LPA##Note- ##Freshers/ ##Experienced #candidates both can #apply#Experience #Required-#Minimum 1+ year overall...

  • Facility Executive

    6 months ago

    Gurugram, Haryana, India JLL Full time

    JLL supports the Whole You, personally and professionally. **Responsibilities**: Manage and supervise cleaning operations, ensuring that cleaning schedules are followed, standards are maintained, and issues are addressed promptly. Oversee cafeteria operations, including menu planning, vendor management, inventory control, and maintaining a high standard of...

  • Soft Service Executive

    6 months ago

    Gurugram, Haryana, India JLL Full time

    JLL supports the Whole You, personally and professionally. **Position**: Soft Service Executive, Gurgaon **Business**: Property and Asset Management, Gurgaon What this job involves You will manage all the activities related to housekeeping, pest control, facade cleaning, and horticulture. You need to actively understand and help resolve all client concerns...

  • Soft Services Executive

    6 months ago

    Gurugram, Haryana, India JLL Full time

    JLL supports the Whole You, personally and professionally. **Position**: Soft Service Executive **Business**: Property and Asset Management, Gurgaon What this job involves You will manage all the activities related to housekeeping, pest control, facade cleaning, and horticulture. You need to actively understand and help resolve all client concerns related...

  • Soft Service Executive

    6 months ago

    Gurugram, Haryana, India Makoto HR Solutions Full time

    **What this job involves**: Prioritising the facilities’ needs Working with both the facilities manager and the assistant facilities manager, you’ll oversee the property’s day-to-day operations and ensure that all administrative functions, security issues and facility services are covered. Likewise, you’ll strive for continuous improvement in the...

  • Facility Executive- Soft Services

    2 months ago

    Gurugram, Haryana, India JLL Full time

    JLL supports the Whole You, personally and professionally. Facility Executive Work Dynamics **What this job involves**: Prioritising the facilities’ needs Working with both the facilities manager and the assistant facilities manager, you’ll oversee the property’s day-to-day operations and ensure that all administrative functions, security issues and...

  • Facilities Executive Soft Services

    2 months ago

    Gurugram, Haryana, India JLL Full time

    JLL supports the Whole You, personally and professionally. JLL empowers you to shape a brighter way. Facilities Executive Work Dynamics **What this job involves**: To provide operational and administrative support to the Facility Management team assigned. Use initiative and creativity in performance of IFM operations duties and assist the team in...

  • Tele Marketing Executive

    2 weeks ago

    Gurugram, Haryana, India Giga Soft Systems Pvt Ltd Full time

    Giga Soft Systems Pvt. Ltd. is Delhi NCR (INDIA) based Business Technology Solutions provider. Since 2000, GigaSoft has provided scalable, reliable and highly efficient solutions to clientele around the world. **Responsibilities**: - Exploring data from various online resources. - Doing cold calls for IT Services. - Converting clients by doing regular...

  • Soft Skills Trainer

    5 months ago

    Gurugram, Haryana, India Udayan Care Full time

    **Soft Skills Trainer - UCIT Programme** **Organization: Udayan Care** **Location: Gurugram Haryana** **Reports to: Regional Coordinator** **About Udayan Care** Udayan Care, an ISO 9000-certified organization, has been working for the quality care of disadvantaged children and women, and youth for over 29 years, with the endeavor of making young lives...

  • Office Assistant

    3 weeks ago

    Gurugram, Haryana, India Giga Soft Systems Pvt Ltd Full time

    Giga Soft Systems Pvt. Ltd. is Delhi NCR (INDIA) based Business Technology Solutions provider. Since 2000, GigaSoft has provided scalable, reliable and highly efficient solutions to clientele around the world. **Responsibilities**: - Maintaining Office Documents - Maintaining payment records of clients. - Coordinating with clients and internal team for...

  • Am

    2 months ago

    Gurugram, Haryana, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients._**_ _**_Powered by our purpose - the relentless pursuit of a world that works better for people...

  • Facilities Executive

    6 months ago

    Gurugram, Haryana, India JLL Full time

    JLL supports the Whole You, personally and professionally. Facilities Executive -Soft Services Work Dynamics **Job Description**: JLL supports the Whole You, personally and professionally. **What this job involves**: Prioritising the facilities’ needs Working with both the facilities manager and the assistant facilities manager, you’ll oversee the...

  • Cred (Soft Collection) Process

    5 months ago

    Gurugram, Haryana, India Recruitment Hub Full time

    _**We are hiring for our client. Read the Job description carefully below - **_ Soft collection agent to assist our business with the recovery of outstanding payments from debtors. In this role, your duties will include communicating with customers via telephone and enacting payment plans that eliminate debt. Agent Responsibilities: - Collaborating on...

  • Lead Dotnet Developer/AWS

    4 weeks ago

    gurugram, India System Soft Technologies Full time

    Job Description – .Net Lead/AWS DeveloperSystem Soft Technologies is a premier technology company providing exceptional consulting services and solutions that drive innovation, enhance business value, and boost competitiveness. For over 25 years, we have built trusted partnerships with our clients, helping us grow into a $200MM+ enterprise. With the...

  • Assistant Facilities Manager, Soft Services

    4 months ago

    Gurugram, India JLL Full time

    JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where...

  • English & Soft Skill Trainer (Female)

    5 months ago

    Gurugram, Haryana, India Udayan Care Full time

    **Soft Skills Trainer - UCIT Programme** **Organization: Udayan Care** **Location: Faridabad, Haryana** **Reports to: Assistant Director** **About Udayan Care** Udayan Care, an ISO 9000-certified organization, has been working for the quality care of disadvantaged children and women, and youth for over 29 years, with the endeavor of making young lives...

  • Data Analyst

    7 days ago

    gurugram, India System Soft Technologies Full time

    Job Description – Data AnalystSystem Soft Technologies is a premier technology company providing exceptional consulting services and solutions that drive innovation, enhance business value, and boost competitiveness. For over 25 years, we have built trusted partnerships with our clients, helping us grow into a $200MM+ enterprise. With the collective...