Customer Coordinator
1 month ago
Roles & Responsibilities:
Customer Communication:
- Act as the first point of contact for customer inquiries via phone, email, or chat.
- Provide timely and accurate information regarding products, services, orders, and support requests.
- Act as the first point of contact for customer inquiries via phone, email, or chat.
Order Management:
- Coordinate with internal teams (sales, logistics, and finance) to ensure smooth order processing and delivery.
- Track customer orders and provide regular status updates.
- Coordinate with internal teams (sales, logistics, and finance) to ensure smooth order processing and delivery.
Issue Resolution:
- Handle customer complaints and escalate issues to relevant departments when necessary.
- Follow up with customers to ensure their concerns are resolved to their satisfaction.
- Handle customer complaints and escalate issues to relevant departments when necessary.
Documentation & Reporting:
- Maintain accurate records of customer interactions, inquiries, and resolutions.
- Prepare regular reports on customer interactions and feedback for internal review.
- Maintain accurate records of customer interactions, inquiries, and resolutions.
Customer Relationship Management:
- Develop and maintain strong relationships with key customers.
- Gather customer feedback to identify areas for improvement and recommend solutions.
- Develop and maintain strong relationships with key customers.
Process Coordination:
- Collaborate with cross-functional teams to improve customer experience.
- Ensure all departments are aligned to meet customer expectations and resolve issues promptly.
- Collaborate with cross-functional teams to improve customer experience.
Continuous Improvement:
- Identify opportunities to streamline customer service processes.
- Stay updated on product offerings, company policies, and industry best practices.
- Identify opportunities to streamline customer service processes.
RequirementsExperience: Proven experience in customer service, sales coordination, or a similar role.
Communication Skills: Excellent verbal and written communication skills (Fluency in Hindi and English)
Problem-Solving: Strong problem-solving abilities with a customer-first mindset.
Organization: Exceptional time management and organizational skills.
Tech-Savvy: Proficiency in MS Office (Word, Excel) and experience with CRM tools (e.g:Zoho) is a plus.
Teamwork: Ability to work effectively with cross-functional teams.
Attention to Detail: Accuracy in managing records and customer data.
Adaptability: Comfortable working in a fast-paced environment and managing multiple tasks.
Requirements
Key Skills & Qualifications: Experience: Minimum 1 year , managing multiple online marketplaces (Amazon, Flipkart, Meesho, Myntra, etc.). Analytical Skills: Ability to interpret data, identify trends, and recommend actionable insights. Communication & Negotiation: Strong interpersonal skills to manage vendors and customer relationships. Project Management: Ability to juggle multiple tasks and meet deadlines efficiently. Technical Proficiency: Familiarity with e-commerce tools, dashboards, analytics platforms, and order management systems. Knowledge of Policies: Awareness of platform-specific guidelines and compliance requirements.
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