Service Coordinator
6 months ago
**Job Profile**
The service coordinator is part of the Customer Support and Experience team and will primarily serve right from registering a call to closing it to collecting feedback on the service provided. We are looking for a dynamic person who has strong communication skills with attention to detail, and who has a passion to provide customer service. We are a software product company and our customers are users of our ERP / CRM software from various industries and this role will be pivotal in coordinating the various service needs of these customers.
**Roles and responsibilities**
- Receive and review incoming customer inquiries via phone and chats
- Respond promptly and professionally to client inquiries and concerns.
- Record relevant details accurately in the ticketing system.
- Generate and prioritize tickets based on urgency and impact.
- Forward tickets to appropriate teams for resolution.
- Conduct regular follow-ups with clients to provide updates.
- Ensure timely issue resolution through coordination with internal teams.
- Communicate effectively with clients and internal teams.
- Collaborate with technical support and development teams for issue resolution.
- Maintain accurate documentation of client interactions and resolutions.
- Update knowledge base articles for common issues.
- Participate in process improvement initiatives.
**Requirements**:
- Bachelor's degree in a related field or equivalent work experience
- Strong verbal and written communication skills.
- Strong skills in Word, Excel, Google Docs, Sheets
- Ability to articulate technical concepts to non-technical stakeholders.
- Analytical and problem-solving abilities to address client issues effectively.
- Ability to quickly learn and adapt to new technologies and processes.
- Demonstrated ability to work collaboratively in a team environment.
- Proactive approach to learning and taking initiative in a fast-paced environment
**Job Types**: Full-time, Permanent,
**Salary**: ₹10,000.00 - ₹12,000.00 per month
-
Service Coordinator
5 months ago
Coimbatore, India INDSYS Infotech Services India Private Limited Full timeAre you proud of your excellent customer service skills? If so, you would be a perfect fit for our service coordinator position. You will have the opportunity to put your critical thinking and communication skills to good use as you work toward improving the service we are able to provide our customers. If you think you are the most dedicated and capable...
-
Service Coordinator
5 months ago
Coimbatore, India Mindcurv Full time**About Mindcurv** We help our customers rethink their digital business, experiences, and technology to navigate the new digital reality. We do this by designing sustainable and accountable solutions for humans living in a digital world. Mindcurv holistically covers the market’s need to digitalise business processes and customer experiences and take...
-
Service Coordinator
5 months ago
Coimbatore, India mindcurv Full time**About Mindcurv** We help our customers rethink their digital business, experiences, and technology to navigate the new digital reality. We do this by designing sustainable and accountable solutions for humans living in a digital world. Mindcurv holistically covers the market’s need to digitalise business processes and customer experiences and take...
-
Service Coordinator
6 months ago
Coimbatore, India EssEmm Technologies Full time**Job Profile** The service coordinator is part of the Customer Support and Experience team and will primarily serve right from registering a call to closing it to collecting feedback on the service provided. We are looking for a dynamic person who has strong communication skills with attention to detail, and who has a passion to provide customer service....
-
Service Coordinator- Malayalam
6 months ago
Coimbatore, India Kondaas Automation Pvt Ltd Full time**Urgent opening for Assistant Service coordinator - Malayalam FEMALE with Good salary** **Location - Near Hopes, Coimbatore** **Job Summary: - ** **The service department team and handles customer service interactions, reports, and repairs**. **For more details contact me - HR- Manager 8072035188** **Salary**: Up to ₹15,000.00 per...
-
Service Coordinator
5 months ago
Coimbatore, Tamil Nadu, India Kondaas Automation (P) Ltd Full time**Urgent opening for Service Coordinator - Solar company with Good salary** **Location - Near Hopes, Coimbatore** We are looking for a meticulous, detail-oriented service coordinator to evaluate the needs of our customers, make recommendations for new services, and suggest improvements to existing services. The service coordinator's responsibilities...
-
Service Coordinator
6 months ago
Coimbatore, Tamil Nadu, India Statex Electronics Full time**Service Coordinator with following quality** - Any degree with min 1-3 yrs Experience in any Sales/Service Engineer coordination/admin work. - English & Hindi Knowledge preferable **Responsibilities and Duties** - Should be coordinate with Customers all over India and abroad for Order & Payment follow up through mail & Phone - Prepare invoice for Service...
-
Security Services Coordinator
1 month ago
Coimbatore, Tamil Nadu, India ATSPL - Tamil Nadu Full timeJob DescriptionThe primary objective of the Security Services Coordinator is to provide security services, investigation, and asset protection in designated areas of responsibility, assist in mitigating shipment loss, and maintain customer satisfaction in accordance with India Security and Loss Prevention guidelines and policies.Key ResponsibilitiesProvide...
-
Service Coordinator
1 month ago
Coimbatore, Tamil Nadu, India FIVE FINGERS EXPORTS INDIA PRIVATE LIMITED Full time**ABOUT FIVE FINGERS EXPORT INDIA PVT LTD** Established in 2011, Five Fingers Exports is a leading manufacturer and exporter of packaging and printing machines. Over the years, we have emerged as a distinguished market leader, with over 4500+ installations worldwide. Our expertise lies in the production of machines for the non-woven medical disposable, bag...
-
Service Coordinator
6 months ago
Sundarapuram, Coimbatore, Tamil Nadu, India Statex Full time**Service Coordinator with following quality** - Any degree with min 1-3 yrs Experience in any Sales/Service Engineer coordination/admin work. - English & Hindi Knowledge preferable **Responsibilities and Duties** - Should be coordinate with Customers all over India and abroad for Order & Payment follow up through mail & Phone - Prepare invoice for Service...
-
Service Coordinator
5 months ago
Sundarapuram, Coimbatore, Tamil Nadu, India Statex Full time**Service Coordinator with following quality** - Any degree with min 1-3 yrs Experience in any Sales/Service Engineer coordination/admin work. - English & Hindi Knowledge preferable **Responsibilities and Duties** - Should be coordinate with Customers all over India and abroad for Order & Payment follow up through mail & Phone - Prepare invoice for Service...
-
Service Coordinator
5 months ago
Ram Nagar, Coimbatore, Tamil Nadu, India IT World Full timeJob Title: Service Coordinator **Job Description**: A Service Coordinator is a key role responsible for managing and coordinating service operations within an organization. This position requires a strong focus on customer satisfaction, effective communication skills, and the ability to coordinate service delivery across various departments. The Service...
-
Service Coordinator
6 months ago
Sundarapuram, Coimbatore, Tamil Nadu, India Statex Electronics Full timeAny degree with min 1-3 yrs Experience in any Sales/Service Engineer Coordination / admin work - English & Hindi Knowledge preferable **Responsibilities and Duties**: - Should be coordinate with Customers all over india and abroad for Order & Payment follow up through mail & Phone - Prepare invoice for Service Orders, Service Bill preparation - Service...
-
Security Services Coordinator
4 weeks ago
Coimbatore, Tamil Nadu, India ATSPL - Tamil Nadu Full timeJob DescriptionThe primary objective of the Security Services Coordinator is to provide security services, investigation, and asset protection in designated areas of responsibility. The role is cross-functional and requires collaboration and influencing ability with stakeholders from business and operation functions.Key ResponsibilitiesPlanning, organizing,...
-
Security Services Coordinator
4 weeks ago
Coimbatore, Tamil Nadu, India ATSPL - Tamil Nadu Full timeJob DescriptionThe primary objective of the Security Services Coordinator is to provide security services, investigation, and asset protection in designated areas of responsibility. The role is cross-functional and requires collaboration and influencing ability with stakeholders from business and operation functions.Key ResponsibilitiesPlan, organize,...
-
Customer Service Coordinator
5 months ago
Coimbatore, Tamil Nadu, India Kondaas Automation (P) Ltd Full time**Urgent opening for Customer Service Coordinator - Solar company with Good salary** **Location - Near Hopes, Coimbatore** We are looking for an experienced customer service coordinator to be responsible for a team of representatives who will offer excellent customer service. You will ensure that the team is compliant with the policies and procedures of...
-
Sales Coordinator Female
5 months ago
Coimbatore, India SABARI KITCHEN SERVICE PVT LTD Full timeLooking for female sales coordinator with fluency in Telugu language. **Job Types**: Walk-In, Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Day range: - Weekend only Shift: - Day shift
-
Service Coordinator
5 months ago
Coimbatore, India VELSONS ENGINEERS Full time**Requirements** 1. 1-2 years of Client Servicing Experience 2.Must knowledge in MS Office & Basic System knowledge 3.Good communication skill to handling the customers (Tamil/English) - Responsibilites 1.One point of contact for the client's and followup the service call and AMC followup 2.Understand the client requirements and assign the...
-
Service Coordinator
5 months ago
Gandhipuram, Coimbatore, Tamil Nadu, India Shogan systems Full timeGender-Female Vacancy-1 Job Role - Service coordinator Salary-10K to 12K Skills-MS(Office), Computer Knowledge, Communication skills **Salary**: ₹10,000.00 - ₹12,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Day shift **Experience**: - total work: 1 year (preferred) Work Location: In person **Speak with the...
-
Service Coordinator
5 months ago
Chinnavedampatti, Coimbatore, Tamil Nadu, India Orange Sorting Machines (India) Pvt Ltd Full timeSchedule service appointments and dispatch technicians to client locations - Coordinate with clients and technicians to ensure timely arrival and completion of service calls - Maintain accurate records of service requests, appointments, and technician schedules - Communicate with clients to provide updates on the status of service calls and resolve any...