ServiceNow CSM Developer

2 months ago

Indore, India Alphanext Technology Solutions Full time

AboutAlphanext

Welcome to Alphanext aleading provider of talent solutions headquartered in London withoperational bases in Pune and Indore. With a strong focus on theglobal technology community we are dedicated to connectingexceptional talent with innovative organizations around theworld.

TheRole

As our new ServiceNowTechnical Architect youll play a vital role in shaping andexecuting our ServiceNow platform strategy to drive innovation andensure seamless service delivery across our globaloperations.

KeyResponsibilities

  • Defines guides and supports the execution of Alphanextclients technical governance processes
  • Assistsin developing standards and practices for maintaining the health ofAlphanext clients ServiceNow platforms
  • Supports design and implementation of a platformoperating model to achieve Alphanext clients desired outcomes andfoster enduser adoption
  • Provides technicalevaluation of demands against Alphanext clients ServiceNow platformarchitectures platform capabilities and best practices
  • Guides ServiceNow Platform design includingconsiderations for integration and performance for Alphanextclients
  • Assesses architecture and solutiondesigns to support Alphanext clients objectives including alignmentwith ServiceNow implementation best practices
  • Offers guidance on prototyping and accelerating time fromdesign to deployment for Alphanext clients
  • Provides technical guidance in platform development andplatformwide solutions for Alphanext clients
  • Advises on configuration and coding standards forAlphanext clients
  • Supports remediation ofconfigurations not aligned to ServiceNow best practices forAlphanext clients
  • Assesses instance health(performance manageability usability scalability upgradability andsecurity) by conducting ServiceNow HealthScan for Alphanextclients

Experience you should have

  • ServiceNow SystemAdministration Certification (mandatory)
  • ServiceNow HR CSM and ITIL Foundationcertification
  • Experience in the followingServiceNow modules:
    • ITOM CMDB DiscoveryService Mapping
    • ITBM Project PortfolioManagement Release Management Agile
    • HRSD (HRService Delivery) and Finance
    • GRC GovernanceRisk and Compliance
    • CSM Customer ServiceManagement module exp (Mandatory)
    • ITSMIncident Management Problem Management Change Management KnowledgeManagement Service Portal Service Catalog
  • Expertise in Client Scripts UI Policy UIScripts Script Includes Business Rules Scheduled Jobs
  • Possess good communication skills
  • ITIL Foundation Certification would be a plus or can dobefore joining
  • Implementation Specialistcertification would be a plus

The Impact YoullMake

  • Establish anenterprisewide technical architecture and implementation strategysetting the foundation for Alphanext customers enduring ServiceNowsuccess.
  • Drive standardization and bestpractice platform management enabling customer to focus on valuedelivery.
  • Institute technical governance tooptimize platform performance and minimize longterm technicalrisk.
  • Enable rapid upgrades to new featuresand innovation that drive new value for Alphanext and its customer.
  • Build a platform team focused on deliveringvalue and innovation.

ITOM,CSM,SERVICENOW,ITGRC,SECOPS

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