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ServiceNow CSM Developer

3 months ago

Indore, Madhya Pradesh, India Alphanext Technology Solutions Full time

About Alphanext

Welcome to Alphanext, a leading provider of talent solutions headquartered in London, with operational bases in Pune and Indore. With a strong focus on the global technology community, we are dedicated to connecting exceptional talent with innovative organizations around the world.

The Role

As our new ServiceNow Technical Architect, you'll play a vital role in shaping and executing our ServiceNow platform strategy to drive innovation and ensure seamless service delivery across our global operations.

Key Responsibilities

  • Defines, guides, and supports the execution of Alphanext clients' technical governance processes
  • Assists in developing standards and practices for maintaining the health of Alphanext clients' ServiceNow platforms
  • Supports design and implementation of a platform operating model to achieve Alphanext clients' desired outcomes and foster end-user adoption
  • Provides technical evaluation of demands against Alphanext clients' ServiceNow platform architectures, platform capabilities, and best practices
  • Guides ServiceNow Platform design, including considerations for integration and performance for Alphanext clients
  • Assesses architecture and solution designs to support Alphanext clients' objectives including alignment with ServiceNow implementation best practices
  • Offers guidance on prototyping and accelerating time from design to deployment for Alphanext clients
  • Provides technical guidance in platform development and platform-wide solutions for Alphanext clients
  • Advises on configuration and coding standards for Alphanext clients
  • Supports remediation of configurations not aligned to ServiceNow best practices for Alphanext clients
  • Assesses instance health (performance, manageability, usability, scalability, upgradability, and security) by conducting ServiceNow HealthScan for Alphanext clients

Experience you should have

  • ServiceNow System Administration Certification (mandatory)
  • ServiceNow HR, CSM and ITIL Foundation certification
  • Experience in the following ServiceNow modules:
    • ITOM – CMDB, Discovery, Service Mapping
    • ITBM – Project Portfolio Management, Release Management, Agile
    • HRSD (HR Service Delivery) and Finance
    • GRC – Governance, Risk, and Compliance
    • CSM – Customer Service Management module exp (Mandatory)
    • ITSM – Incident Management, Problem Management, Change Management, Knowledge Management, Service Portal, Service Catalog
  • Expertise in Client Scripts, UI Policy, UI Scripts, Script Includes, Business Rules, Scheduled Jobs
  • Possess good communication skills
  • ITIL Foundation Certification would be a plus or can do before joining
  • Implementation Specialist certification would be a plus

The Impact You'll Make

  • Establish an enterprise-wide technical architecture and implementation strategy setting the foundation for Alphanext customer's enduring ServiceNow success.
  • Drive standardization and best practice platform management, enabling customer to focus on value delivery.
  • Institute technical governance to optimize platform performance and minimize long-term technical risk.
  • Enable rapid upgrades to new features and innovation that drive new value for Alphanext and it's customer.
  • Build a platform team focused on delivering value and innovation.