ServiceNow CSM Developer

1 week ago

Indore, Madhya Pradesh, India Alphanext Technology Solutions Full time

About AlphanextWelcome to Alphanext, a leading provider of talent solutions headquartered in London, with operational bases in Pune and Indore.

With a strong focus on the global technology community, we are dedicated to connecting exceptional talent with innovative organizations around the world.

The RoleAs our new ServiceNow Technical Architect, you'll play a vital role in shaping and executing our ServiceNow platform strategy to drive innovation and ensure seamless service delivery across our global operations.

Key ResponsibilitiesDefines, guides, and supports the execution of Alphanext clients' technical governance processesAssists in developing standards and practices for maintaining the health of Alphanext clients' ServiceNow platformsSupports design and implementation of a platform operating model to achieve Alphanext clients' desired outcomes and foster end-user adoptionProvides technical evaluation of demands against Alphanext clients' ServiceNow platform architectures, platform capabilities, and best practicesGuides ServiceNow Platform design, including considerations for integration and performance for Alphanext clientsAssesses architecture and solution designs to support Alphanext clients' objectives including alignment with ServiceNow implementation best practicesOffers guidance on prototyping and accelerating time from design to deployment for Alphanext clientsProvides technical guidance in platform development and platform-wide solutions for Alphanext clientsAdvises on configuration and coding standards for Alphanext clientsSupports remediation of configurations not aligned to ServiceNow best practices for Alphanext clientsAssesses instance health (performance, manageability, usability, scalability, upgradability, and security) by conducting ServiceNow HealthScan for Alphanext clients

Experience you should haveServiceNow System Administration Certification (mandatory)ServiceNow HR, CSM and ITIL Foundation certificationExperience in the following ServiceNow modules:

ITOM – CMDB, Discovery, Service MappingITBM – Project Portfolio Management, Release Management, AgileHRSD (HR Service Delivery) and FinanceGRC – Governance, Risk, and ComplianceCSM – Customer Service Management module exp (Mandatory)ITSM – Incident Management, Problem Management, Change Management, Knowledge Management, Service Portal, Service Catalog

Expertise in Client Scripts, UI Policy, UI Scripts, Script Includes, Business Rules, Scheduled JobsPossess good communication skillsITIL Foundation Certification would be a plus or can do before joiningImplementation Specialist certification would be a plus


The Impact You'll MakeEstablish an enterprise-wide technical architecture and implementation strategy setting the foundation for Alphanext customer's enduring ServiceNow success.

Drive standardization and best practice platform management, enabling customer to focus on value delivery.
Institute technical governance to optimize platform performance and minimize long-term technical risk.
Enable rapid upgrades to new features and innovation that drive new value for Alphanext and it's customer.
Build a platform team focused on delivering value and innovation.

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