ITIL Change Management Analyst II-Indore/Pune/Bangalore- 4-6 years Exp
2 weeks ago
Position Type :
Full timeType Of Hire :
Experienced (relevant combo of work and education)Education Desired :
Bachelor of Computer ScienceTravel Percentage :
1 - 5%Are you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's path to being the largest and most-loved payments company in the world.
About the team
Our IT Service Management team is seeking a dynamic and motivated individual to join us. As a member of our ITSM team, you will be responsible for managing and improving the delivery of IT services to our users. You will work closely with our technical teams to ensure that our systems are operating efficiently and effectively.
What you will be doing
We are seeking a detail-oriented and experienced Change Manager to join our organization. In this role, you will be responsible for managing and continuously improving the change management processes within our organisation, utilising the ServiceNow platform.
- Works with infrastructure and application change owners to ensure all requests for change are raised and executed according to defined policy and process. This allows change to be introduced with minimal disruption to the business and meets internal, regulatory, and third-party audit requirements.
- Coordinates, convenes, and facilitates Change Advisory Boards (CABs) as well as Forward planning meetings, containing both internal staff and customers.
- Maintains a calendar of approved and agreed upon product and infrastructure maintenance schedules.
- Reviews completeness and quality of change information entered into the change management system (ServiceNow) and works with change requesters to correct deficiencies.
- Reviews and follows up on non-compliant changes as well as changes which occur outside the defined processes.
- Works with all parties to resolve change related scheduling conflicts according to established practices.
- Employs multiple channels to effectively communicate change to the organization.
- Demonstrates an overall understanding and knowledge of the supported applications and infrastructure in the production environment.
- Holds Post Implementation review meetings to identify lessons learnt with failed change and change with issues
- Other related duties are assigned as needed.
What you bring
- Strong understanding of ITIL principles and best practices
- Excellent communication, listening and interpersonal skills to build relationships and gain support for the ITSM processes
- Ability to work effectively in a fast-paced, dynamic environment
- Ability to work independently and prioritize tasks effectively to meet deadlines
- Strong analytical, problem-solving skills and attention to detail
- Proficiency in the ServiceNow platform and experience in designing and implementing workflows
Added bonus if you have
- Certification in ITIL v3/4
- Certification in ServiceNow
What we offer you
- A competitive salary and benefits
- A variety of career development tools, resources and opportunities
- The chance to work on some of the most challenging, relevant issues in the payment industry
- Time to support charities and give back in your community
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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