Management Trainee

4 weeks ago

Bengaluru, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Management Trainee, Customer Planner 
In this position, the Customer Planner will provide integral support to facilitate business processes, update systems, ensure data governance and provide reporting that Customer Account Managers can easily understand and use. This role will help liberate Customer Account Managers to spend more time on growing the business and working externally with Customers.
Responsibilities
• Establish strong collaborative relationship with the Customer Development 
• (Sales) team, in particular the CAMs and Customer Experience Specialists.
• Interact with internal stakeholders in the Planning Hub, Finance and Supply Chain
• Be proactive and self-motivated to follow up or chase multiple teams for 
pending information.
• Create, update and cancel promotions using the TPM tool using inputs from the CAMs via SONAR App or other communication processes.
• Validate promotional details against guardrails and escalate any exceptions 
against category guidelines or supply freeze periods.
• Send request to CAM (Customer Account Manager) to provide the updated 
details.
• Ensure the promotions are finalized in TPM before the promotion is bought in date.
• Evaluate and update customer system/portals with activity plans and 
promotions.
• Reconcile and resolve promotion mis-match issues between TPM and retailer 
portals.
• Create promotion nomination form & send to onshore Customer Experience 
• Specialist to review and share with the customer.
• Update the Promotion plan in the customer tracker.
• Regular query resolution and proactive communication/escalation
• Maintain positive VOC from stakeholders.
• Create and prepare regular, timely reports, provide analytics and insight
including Central Business Trackers, Performance vs Plan trackers etc
• Update Customer Joint Business Plan (JBP) with actuals
• Prepare STOP report and compare to JBP
• Produce Weekly EPOS data updates and Stockholding reports
• Deliver the agreed KPIs / SLAs 
• Identify problems/issues in day-to-day operations and resolve them proactively
• Own, create, update, and maintain Standard Operation Procedures (SOP) and 
• Knowledge Management tools
• Ensure regular and timely reporting both for client and Genpact management for Operations review
• Highlight and escalate any issues that need attention
• Coordinate and resolve issues with excellent customer service 
• Deliver quality customer service by researching and responding to all internal 
• stakeholder’s enquiries quickly, effectively, and professionally.
Qualifications we seek in you
Minimum Qualifications/Skills
• Graduate, preferably B. Com
• Flexibility to work on any shift 
Preferred Qualifications/Skills
• Very Good Written and Verbal Interpersonal skills
• Proficient in MS Office applications, especially in MS Excel
• MIS and/or reporting experience
• Fair understanding of upstream and downstream Trade Promotions processes: Trade Claims, Dispatch rate, Demand/supply planning, Logistics, Supply chain, overall understanding of Trade Pay and Deductions
• Fluent in English. Proficient oral and written communication skills.
• Experience in Microsoft suite including Outlook, Power Point and MS Teams; advanced Excel skills
• Strong analytical mindset, problem solving, organization skills, and attention to detail
• Smart problem solver – generate good ideas and practical solutions
• Strong team player, dependable
• Able to manage workload effectively and ensure completion of tasks even if a stretch is required
• Ability to prioritize tasks and multitask when required
• Exposure to consumer goods industry
• Exposure to technologies like Trade Promotions Management tool, Trade Promotions Optimizer, Forecasting tools, SAP etc.

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