Jr CX Engineer

3 weeks ago

Bengaluru, India Conduent Business Services Full time

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.


Job Details

Posting Job Title

CX Engineer

Job Purpose

As a CX Engineer, you will provide engineering and technical expertise regarding Contact Center as a Service (CCaaS) solutions

Responsibilities

Responsibility 1

Be accountable for the successful completion of all aspects of assigned projects

Responsibility 2

Performing design, development, and configuration of CCaaS products and platforms

Responsibility 3

Maintaining appropriate technical certifications of CCaaS products

Responsibility 4

Delivering end user training and documentation

Responsibility 5

Troubleshooting and debugging

Responsibility 6

Exercising judgment, strong communicator, and independent contributor on enterprise level projects with direction from senior technical/project leads

 

Requirements (Skill/Experience)

Requirement 1

3+ years in development, configuration, or deploying SaaS/Cloud products and platforms

Requirement 2

3+ years of relevant professional experience in CX industry, including implementing, configuring, and supporting contact centers

Requirement 3

Experience in cloud-based CX platforms, such as Genesys Cloud CX and Amazon Connect

Requirement 4

Experience in implementing, maintaining, and supporting voice, IVR, chat, SMS/messaging channels in SaaS platforms

Requirement 5

Experience programming experience with implementing API/Web Services

Requirement 6

Experience integrating CCaaS products with CRM solutions (like Salesforce, MS Dynamics). Experience in migrating from on-prem/legacy solutions to cloud CCaaS solutions

Requirement 7

Have an understanding of EAI between CX platforms and legacy/custom/SaaS applications using standard integration architecture

Requirement 8

Need a professional, self-motivated individual who has the ability to operate in a cross-functional and global organization

Requirement 9

Need excellent analytical, communication, organizational and problem-solving skills coupled with a solid work ethic

Requirement 10

Experience in Agile software development methodology and practices with full development lifecycle from inception through implementation

 

Flexible Working Patterns

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.
In this role, you can expect the following working conditions:

· Remote work: Enjoy the convenience of working from home and maximize your time by unplugging at the end of your work day.


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