Current jobs related to CX Trainer - Bengaluru, Karnataka - Ethos
-
Sales Trainer
1 month ago
Bengaluru, India Ather Energy Full timeYou’ll be our: Sales TrainerYou’ll be based at: Bangalore (IBC - HQ)You’ll be aligned with: Lead - Training & Knowledge ManagementYou’ll be joining our: Ownership ManagementWhat you’ll do at AtherExecuting OJT plan for new joiners in the Ather Experience Centers in assigned territory.Acting as a consultant to sales people and providing helpful...
-
Sales Trainer
1 month ago
Bengaluru, India Ather Energy Full timeYou’ll be our: Sales Trainer You’ll be based at : Bangalore (IBC - HQ) You’ll be aligned with : Lead - Training & Knowledge Management You’ll be joining our : Ownership Management What you’ll do at Ather Executing OJT plan for new joiners in the Ather Experience Centers in assigned territory. Acting as a consultant to sales people and providing...
-
Cx Trainer
3 months ago
Bengaluru, Karnataka, India Ethos Life Full time**About Ethos** Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. We leverage deep technology and data science to streamline the life insurance process, making it more accessible...
-
Process Trainer
4 months ago
Bengaluru, Karnataka, India Gameskraft Full timeID: 929 | 3-6 yrs | Bengaluru | careers **JOB DESCRIPTION** Designations: Process Trainer **KRA**:What will you do? - Developing creative, and engaging Training collaterals (Training Module, Training hand-out, reference materials) - Knowledge and experience of developing stimulus-based learning - visual, virtual, audio based, deep learning and...
-
Ai Data Trainer
3 weeks ago
Bengaluru, Karnataka, India ADCI - Karnataka - A66 Full timeBachelor's degree in Science, Computer Science or English stream - 1+ years of experience in content or editorial writing - Outstanding communication skills, both written and oral, with a keen eye for detail - Strong organizational skills to effectively manage tasks and projects - Proficient in analytical thinking and problem-solving - Comfortable working in...
-
AI Data Trainer
3 weeks ago
Bengaluru, India Amazon Full timeDescription Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving...
-
Assistant Manager Training
1 week ago
Bengaluru, India PhonePe Full timeAbout PhonePe Group:PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as...
-
Assistant Manager Training
3 months ago
Bengaluru, India PhonePe Full timeAbout PhonePe Group: PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and...
-
Knowledge Management Specialist
3 months ago
Bengaluru, India PhonePe Full timeAbout PhonePe Group: PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and...
-
Training Program Manager, OPTIMA
1 week ago
Bengaluru, India ADCI - Karnataka Full timeThe OPTIMA team is seeking a Training Program Manager.OPTIMA is a global team and enables Amazon to deliver a superior shopping experience to customers worldwide. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging cutting-edge technology alongside our operational excellence. We enable shopping feature teams deliver superior CX...
-
Training Program Manager, OPTIMA
3 months ago
Bengaluru, India ADCI - Karnataka Full timeThe OPTIMA team is seeking a Training Program Manager.OPTIMA is a global team and enables Amazon to deliver a superior shopping experience to customers worldwide. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging cutting-edge technology alongside our operational excellence. We enable shopping feature teams deliver superior CX...
CX Trainer
3 months ago
About Ethos
Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones.
We leverage deep technology and data science to streamline the life insurance process, making it more accessible and convenient. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes We've issued billions in coverage each month and eliminated the traditional barriers, ushering the industry into the modern age. Our full-stack technology platform is the backbone of family financial health.
We make getting life insurance easier, faster and better for everyone.
Our investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, and the investment vehicles of Jay-Z, Kevin Durant, Robert Downey Jr and others. This year, we were named on CB Insights' Global Insurtech 50 list and BuiltIn's Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families
About the Role:
Ethos is in search of a seasoned Trainer responsible for delivering and supporting training programs aimed at enhancing the efficiency and success of our employees. The ideal candidate will possess a background in Customer Service and/or call center operations. In this role, the Trainer will lead regular training sessions to uphold company policies and legal standards, with a key emphasis on the growth of new team members. Reporting directly to the Senior Manager of CX Quality and Compliance, this position plays a pivotal role in fostering a skilled and compliant workforce.
Responsibilities:
Assess current training programs and make recommendations to improve their effectiveness Assess internal employee skill levels and competencies, by conducting needs analysis, monitoring participant progress during training, recommending program changes and tracking results Coach and monitor new employees to increase their effectiveness Administer progressive discipline to new employees regarding attendance and performance requirements, as needed Provide tracking/reporting to management on training program progress, new hire development, and course effectivenessQualifications and Skills:
3 years of experience in Call Center, Training & Development, and/or Leadership 3 years of experience in training and development Leadership training experience, a plus College Degree or equivalent work experience Strong communication skills - both oral and written Extensive knowledge of Customer Service and Life Insurance a plus#LI-DG1
#LI-Onsite
Don't meet every single requirement? If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.
We are an equal opportunity employer who values diversity and inclusion and look for applicants who understand, embrace and thrive in a multicultural world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records.
To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice.
