Workspace Experience Enabler

2 days ago

Mumbai, India JLL Full time

Workspace Experience Enabler

Work Dynamics

What this job involves:

This position is responsible for creating “Delight” by breeding a Customer-Centric Experience for Occupants and Guests within assigned portfolio, with the focus on providing outstanding Experience in the Workspace.

This candidate will have a deep understanding of the Workspace and the Surrounding areas and become the single point of contact for daily Workspace needs on the office floors and a counsel to the Guests present.

The role acts as an embedded point of contact for the JPMC Global Real Estate (“GRE”) team regarding Workspace activities at a Site level and supports account initiatives by driving consistent implementation and delivery through nudge behaviors.

A pivotal aspect of this role is active engagement and interfacing with the lines of business and occupants as the ultimate service recipients.

Transforming to the Workspace Team of the future

Client/Stakeholder Management

Leadership / Staff Management

Operations Management

Sound like you? To apply you need to be:

Critical Competencies for Success (with corresponding ‘I am JLL behaviors')

Client Focus & Relationship Management – ‘I Value my Customers’

  People Management and Team Leadership – ‘I am a Team Player’

Program Management & Organizational Skills – ‘I am Proactive’

Problem Solving & Strategic Thinking – ‘I am Innovative’

Other Personal Characteristics

Creates Occupant Delight Has a natural hospitality-orientated communications acumen Embedded “Go To” trusted Workspace partner fostering all-level relationships Understands business traits/ cadence/ needs Deep Workspace & Surrounding area knowledge Shares observations regarding any misalignment to nudge behaviors to workspace assistant manager Single Point of Contact for issues resolution & Workspace change within allocated floors Problem solves & Resets space on the fly Acts as basic “counsel” regarding space needs/options as per Workspace Standards Be part of a highly proactive, responsive, dynamic and agile team Establish direct relationship with the client business units and their neighborhood community, understand their issues, display confidence and satisfy needs and requirements of all requests Escalate facilities issues to assistant manager when necessary Participate in ad-hoc projects when required Deliver an exceptional quality of service to the Client, as reflected by Client feedback Actively recover feedback from the end user Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success Conduct floor rounds covering all employee touch points and ensure all proactive observations are raised Be present of allocated floors including lobby to interact with employees and promote firm’s agenda Connect with employees on a day to basis and develop an connect to drive feedback Encourage the employees to share their feedback on the firm provided tool Plan and execute employee engagement events Responsible and accountable for all service request Ensure service deliverables are met with SLA and KPI Record utilization of social spaces present on allocated floors Coordinate with different service partners to ensure all concerns are closed on time Must be customer focused and be proactive in establishing customer relationships Solves all concerns and reset spaces on the go When necessary raise risks to assistant manager Establish direct relationship with the client business units and their neighborhood community, understand their issues, display confidence and satisfy needs and requirements of all requests Continuous Improvement implementation Acts as basic “counsel” regarding space needs/options as per Workspace Standards Ensure the delivery of all operational requirements as per the client scope of works across site Oversee office premises and delivery of hospitality services for users Provide administrative support of issuing work order to vendors as and when required Escalate facilities issues to management team when necessary Participate in ad-hoc projects when required Proactively follow up any survey platform on sites to ensure all requests/complaints are being addressed in a timely manner

Sounds like you ? to apply you need to have:

Experience of 2 + years in hospitality – hotels, aviation industry / coworking spaces An added benefit would be a Bachelor’s degree/ Degree in Hotel Management, business or other related field. Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements Strong analytical, organization and administration skills Excellent communication verbal and written Must be customer focused and be proactive in establishing customer relationships Proven ability to function effectively as part of a team Demonstrates proactive & professional approach to customer service and stakeholder engagement Has a natural hospitality-orientated communications acumen Ability to interact with a wide range of client staff, including senior levels Ability to manage conflict and balance between client and firm requirements Has a customer service oriented attitude Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels Proven ability to manage multiple and complex operational matters on a daily basis lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels Capacity to deal with ambiguity and solve complex problems effectively Analytical, proven ability to solve problems using a quantitative approach Proven ability to employ holistic approaches and looks at long term solutions Natural communicator who enjoys engaging at all levels Creative mindset Self-motivated and confident Exhibits honesty & trustworthiness Open to new ideas & willing to challenge status quo Works well with diverse teams from various countries/cultures Budget- INR 3.5 to 4.5 LPA

What you can expect from us
You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Keep your ambitions in sight and imagine where JLL can take you...

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