Workspace Experience Enabler
6 months ago
JLL supports the Whole You, personally and professionally.
Workspace Experience Enabler
Work Dynamics
**What this job involves**:
This position is responsible for creating “Delight” by breeding a Customer-Centric Experience for Occupants and Guests within assigned portfolio, with the focus on providing outstanding Experience in the Workspace.
The role acts as an embedded point of contact for the JPMC Global Real Estate (“GRE”) team regarding Workspace activities at a Site level and supports account initiatives by driving consistent implementation and delivery through nudge behaviours.
A pivotal aspect of this role is active engagement and interfacing with the lines of business and occupants as the ultimate service recipients.
MAJOR RESPONSIBILITIES
Transforming to the Workspace Team of the future
Creates Occupant Delight
Has a natural hospitality-orientated communications acumen
Embedded “Go To” trusted Workspace partner fostering all-level relationships
Understands business traits/ cadence/ needs
Deep Workspace & Surrounding area knowledge
Shares observations regarding any misalignment to nudge behaviours to workspace assistant manager
Single Point of Contact for issues resolution & Workspace change within allocated floors
Problem solves & Resets space on the fly
Acts as basic “counsel” regarding space needs/options as per Workspace Standards
Be part of a highly proactive, responsive, dynamic and agile team
Establish direct relationship with the client business units and their neighbourhood community, understand their issues, display confidence and satisfy needs and requirements of all requests
Escalate facilities issues to assistant manager when necessary
Participate in ad-hoc projects when required
Client/Stakeholder Management
Deliver an exceptional quality of service to the Client, as reflected by Client feedback
Actively recover feedback from the end user
Leadership / Staff Management
Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success
Operations Management
Conduct floor rounds covering all employee touch points and ensure all proactive observations are raised
Be present of allocated floors including lobby to interact with employees and promote firm’s agenda
Connect with employees on a day to basis and develop an connect to drive feedback
Encourage the employees to share their feedback on the firm provided tool
Plan and execute employee engagement events
Responsible and accountable for all service request
Ensure service deliverables are met with SLA and KPI
Record utilization of social spaces present on allocated floors
Coordinate with different service partners to ensure all concerns are closed on time
Must be customer focused and be proactive in establishing customer relationships
Solves all concerns and reset spaces on the go
When necessary raise risks to assistant manager
Establish direct relationship with the client business units and their neighbourhood community, understand their issues, display confidence and satisfy needs and requirements of all requests
Continuous Improvement implementation
Acts as basic “counsel” regarding space needs/options as per Workspace Standards
Ensure the delivery of all operational requirements as per the client scope of works across site
Oversee office premises and delivery of hospitality services for users
Provide administrative support of issuing work order to vendors as and when required
Escalate facilities issues to management team when necessary
Participate in ad-hoc projects when required
Proactively follow up any survey platform on sites to ensure all requests/complaints are being addressed in a timely manner
Ideal Experience
Experience of 2 + years in hospitality - hotels, aviation industry / coworking spaces
An added benefit would be a Bachelor’s degree/ Degree in Hotel Management, business or other related field.
Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements
Strong analytical, organization and administration skills
Excellent communication verbal and written
Must be customer focused and be proactive in establishing customer relationships
Proven ability to function effectively as part of a team
Critical Competencies for Success (with corresponding ‘I am JLL behaviours’)
Client Focus & Relationship Management - ‘I Value my Customers’
Demonstrates proactive & professional approach to customer service and stakeholder engagement
Has a natural hospitality-orientated communications acumen
Ability to interact with a wide range of client staff, including senior levels
Ability to manage conflict and balance between client and firm requirements
Has a customer service oriented attitude
People Management and Team Leadership - ‘I am a Team Player’
Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels
Program Management & Org
-
Workspace Experience Enabler
6 months ago
Mumbai, India JLL Full timeJLL supports the Whole You, personally and professionally. Workspace Experience Enabler Work Dynamics **What this job involves**: This position is responsible for creating “Delight” by breeding a Customer-Centric Experience for Occupants and Guests within assigned portfolio, with the focus on providing outstanding Experience in the Workspace. The role...
-
Workspace Experience Enabler
6 months ago
Mumbai, Maharashtra, India JLL Full timeJLL supports the Whole You, personally and professionally. Workspace Experience Enabler Work Dynamics **What this job involves**: This position is responsible for creating “Delight” by breeding a Customer-Centric Experience for Occupants and Guests within assigned portfolio, with the focus on providing outstanding Experience in the Workspace. The role...
-
Workspace Experience Enabler
3 months ago
Mumbai, Maharashtra, India JLL Full timeJLL supports the Whole You, personally and professionally. Workspace Experience Enabler Work Dynamics **What this job involves**: This position is responsible for creating “Delight” by breeding a Customer-Centric Experience for Occupants and Guests within assigned portfolio, with the focus on providing outstanding Experience in the Workspace. The role...
-
Workspace Experience Enabler
6 months ago
Mumbai, India JLL Full timeJLL supports the Whole You, personally and professionally. Workspace Experience Enabler Work Dynamics **What this job involves**: This position is responsible for creating “Delight” by breeding a Customer-Centric Experience for Occupants and Guests within assigned portfolio, with the focus on providing outstanding Experience in the Workspace. The role...
-
Strategic Workspace Experience Director
2 weeks ago
Mumbai, Maharashtra, India JLL Full timeWe are seeking a skilled and experienced Strategic Workspace Experience Director to join our team at JLL in Mumbai, India.About the Role:This is an exciting opportunity to work with a leading global provider of real estate and investment management services. As a Strategic Workspace Experience Director, you will be responsible for creating a world-class...
-
mumbai, India BHIVE Workspace Full timeJob Summary: BHIVE Workspace is seeking a highly motivated CS Trainee to assist the Company Secretarial team. This role is ideal for freshers who are pursuing or have completed their CS Executive exams and are eager to gain hands-on experience in corporate compliance and governance. The trainee will work closely with the Senior Company Secretary to ensure...
-
mumbai, India BHIVE Workspace Full timeJob Summary:BHIVE Workspace is seeking a highly motivated CS Trainee to assist the Company Secretarial team. This role is ideal for freshers who are pursuing or have completed their CS Executive exams and are eager to gain hands-on experience in corporate compliance and governance. The trainee will work closely with the Senior Company Secretary to ensure...
-
mumbai, India BHIVE Workspace Full timeJob Summary: BHIVE Workspace is seeking a highly motivated CS Trainee to assist the Company Secretarial team. This role is ideal for freshers who are pursuing or have completed their CS Executive exams and are eager to gain hands-on experience in corporate compliance and governance. The trainee will work closely with the Senior Company Secretary to ensure...
-
Workspace Experience Assistant Manager
4 months ago
Mumbai, India JLL Full timeJLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where...
-
BHIVE Workspace | Facilities Executive
3 weeks ago
mumbai, India BHIVE Workspace Full timeOverview: The Facility Executive – Soft Services is responsible for overseeing and managing all non-technical, non-engineering services at the facility, ensuring a clean, safe, and well-maintained environment for occupants. This includes managing housekeeping, security, pest control, landscaping, waste management, and other related services. The executive...
-
Workspace Delivery Coordinator
6 months ago
Mumbai, Maharashtra, India JLL Full timeJLL supports the Whole You, personally and professionally. Workspace Delivery Coordinator Work Dynamics **What this job involves**: This position is in its nature proactive and focused on the detail, to ensure workspace services are delivered to an agreed consistent standard to enable Occupant and Guest Experience based on requirements “works every...
-
BHIVE Workspace | Facilities Executive
4 weeks ago
mumbai, India BHIVE Workspace Full timeOverview: The Facility Executive – Soft Services is responsible for overseeing and managing all non-technical, non-engineering services at the facility, ensuring a clean, safe, and well-maintained environment for occupants. This includes managing housekeeping, security, pest control, landscaping, waste management, and other related services. The executive...
-
BHIVE Workspace | Facilities Executive
4 weeks ago
mumbai, India BHIVE Workspace Full timeOverview: The Facility Executive – Soft Services is responsible for overseeing and managing all non-technical, non-engineering services at the facility, ensuring a clean, safe, and well-maintained environment for occupants. This includes managing housekeeping, security, pest control, landscaping, waste management, and other related services. The executive...
-
BHIVE Workspace | Facilities Executive
4 weeks ago
mumbai, India BHIVE Workspace Full timeOverview: The Facility Executive – Soft Services is responsible for overseeing and managing all non-technical, non-engineering services at the facility, ensuring a clean, safe, and well-maintained environment for occupants. This includes managing housekeeping, security, pest control, landscaping, waste management, and other related services. The executive...
-
mumbai, India BHIVE Workspace Full timeOverview : This role will be primarily responsible for Managing ESOPs and all its financial, accounting and compliance aspects at BHIVE Group. The candidate will be managing the end to end company ESOPs Programme and should have technical knowledge of ESOPs statutory regulations, IGAAP / Ind AS Accounting i.e. Data-crunching and analysis for issuing...
-
mumbai, India BHIVE Workspace Full timeOverview : This role will be primarily responsible for Managing ESOPs and all its financial, accounting and compliance aspects at BHIVE Group. The candidate will be managing the end to end company ESOPs Programme and should have technical knowledge of ESOPs statutory regulations, IGAAP / Ind AS Accounting i.e. Data-crunching and analysis for issuing ESOPs,...
-
mumbai, India BHIVE Workspace Full timeOverview : This role will be primarily responsible for Managing ESOPs and all its financial, accounting and compliance aspects at BHIVE Group. The candidate will be managing the end to end company ESOPs Programme and should have technical knowledge of ESOPs statutory regulations, IGAAP / Ind AS Accounting i.e. Data-crunching and analysis for issuing...
-
Google Workspace/Excel Specialist
10 hours ago
Mumbai, India Crystal Group Full timeJob Summary:We are seeking a highly skilled and experienced Google Workspace and Excel/Google Sheets Specialist to join our team. The ideal candidate will be an expert in using Google Drive, Google Workspace, Google Sheets, Google Forms, and Google Apps Script. They should also possess advanced knowledge of Excel and Google Sheets formulas, Management...
-
Finance Manager
5 days ago
Mumbai, Maharashtra, India BHIVE Workspace Full timeBHIVE Workspace is seeking a seasoned Finance Manager to lead the company's Employee Stock Ownership Plan (ESOP) initiatives and ensure compliance with relevant regulations. About the RoleThis exciting opportunity involves managing end-to-end ESOP programs, analyzing financial activities, providing insights to top management, and collaborating with...
-
Corporate Governance Specialist
1 week ago
Mumbai, Maharashtra, India BHIVE Workspace Full timeOverviewBHIVE Workspace is a pioneering company in the managed offices and coworking spaces industry, serving enterprises, MNCs, entrepreneurs, and businesses of all sizes. Our extensive network spans 27+ properties across Bengaluru and Mumbai, with over 46,000 seats and 1.8 million sq. ft. of commercial space.Salary InformationThe estimated annual salary...
