Workspace Delivery Coordinator

2 weeks ago

Mumbai, Maharashtra, India JLL Full time
JLL supports the Whole You, personally and professionally.

Workspace Delivery Coordinator
Work Dynamics

What this job involves


This position is in its nature proactive and focused on the detail, to ensure workspace services are delivered to an agreed consistent standard to enable Occupant and Guest Experience based on requirements "works every time", while maintaining safe working practices throughout all we do.


The role oversees the day-to-day service delivery by the Workspace team and vendor partners, ensuring compliance to SOPs and SLAs.

Importantly alignment must prevail with the Workspace Experience team to ensure gearing of the service delivery to the ultimate target of creating Customer Delight, with agility of mind, and so service provision, to maintain this alignment.


A key aspect of this role is engagement with other service partners to deliver on consistency of service to Occupants and Guests.


MAJOR RESPONSIBILITIES
Transforming to the Workspace Team of the future
Commitment to deliver the best level of service every time through obsessive level of attention to detail
Ensures resets back to agreed format, including owning Clear Deck policy / and associated reporting to Workspace Experience team to allow for onward sharing with LOBs
Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workspace

Client/Stakeholder Management (in support of the Site Lead)
Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
Deliver an exceptional quality of service to the Client, as reflected by Client feedback

Operations Management
Functional operational control to deliver excellence every time
Managing Soft services related operations
Interfacing with the pest control for carrying out the pest control activities at the facility.
Interacting with the Housekeeping vendor, collecting all documents from the vendor for compliance audit
Taking facility rounds and find out snags and raising tickets for the same
Preparing the Daily/Weekly and Monthly reports
Ownership of the Day to day administration, including reports generation of the stocks tracker.
Follow up and close the tickets logged
Take rounds of the facility regularly to identify issues in and initiate immediate rectification actions
Meet the housekeeping in charge during the shift to discuss and communicate priorities for the shift and address complaints
Involve in Vendor staff Training & Development.
Implement service tasks, procedures and policies and measure performance
Provide comprehensive workspace management for the office premises
Be able to resolve problems or improve operations
Implementation of service task, procedures, and policies
Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations
Report building incident following with set escalation channels with measures and solutions
Coordinate, manage and oversee vendors to perform a wide range of workspace-related services
Work with all related parties on timely delivery of all services
When necessary, raise risks to Workspace Experience Site Lead for further investigation
Continuous Improvement implementation
Cost saving mind-set that drives value for service as every level
Conduct data analysis report when necessary

Maintain a professional, polite, and considerate manner at all times
Adhere to presentation standards as per the personal appearance guidelines
At least - 3 years of experience within a Front of House or Workplace/Employee Experience role in a corporate environment / hospitality / serviced office / events management
Self-motivated individual committed to service excellence
Ability to demonstrate empathy, good communicator, confident, friendly, and engaging
Skilled in guest/client service and confident in striving for excellence
Must be computer literate including MS office, Google drive
Ability to use own initiative and take ownership
Should have an excellent and positive "can do attitude" and a great team player and supporter
Able to work in a fast, and pressured environment providing a discreet and personalised service.

What you can expect from us
You'll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Keep your ambitions in sight and imagine where JLL can take you.

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL

  • We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the

  • Workspace Delivery Coordinator

    2 weeks ago

    Mumbai, Maharashtra, India JLL Full time

    JLL supports the Whole You, personally and professionally.Workspace Delivery CoordinatorWork DynamicsWhat this job involves:OVERALL ROLEThis position is responsible for creating "Delight" by breeding a Customer-Centric Experience for Occupants and Guests within assigned portfolio, with the focus on providing outstanding Experience in the Workspace.The role...

  • Workspace Delivery Coordinator

    2 weeks ago

    Mumbai, Maharashtra, India JLL Full time

    Workspace Delivery Coordinator Work Dynamics What this job involves: This position is in its nature proactive and focused on the detail, to ensure workspace services are delivered to an agreed consistent standard to enable Occupant and Guest Experience based on requirements "works every time", while maintaining safe working practices throughout...

  • Workplace Delivery Coordinator

    2 weeks ago

    Mumbai, Maharashtra, India JLL Full time

    JLL supports the Whole You, personally and professionally.Guest Relationship ExecutiveWork DynamicsWhat this job involves:OVERALL ROLEThis position is in its nature proactive and focused on the detail, to ensure workspace services are delivered to an agreed consistent standard to enable Occupant and Guest Experience based on requirements "works every time",...

  • Workspace Experience Enabler

    2 weeks ago

    Mumbai, Maharashtra, India JLL Full time

    About JLL We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent...

  • Workspace Experience Enabler

    2 weeks ago

    Mumbai, Maharashtra, India JLL Full time

    About JLL We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent...

  • Delivery Coordinator

    2 weeks ago

    Mumbai, Maharashtra, India NCR Atleos Full time

    About NCR AtleosNCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.Position Description:This role owns all order management activities from order...

  • IT Infrastructure Manager

    2 weeks ago

    Mumbai, Maharashtra, India BHIVE Workspace Full time

    Role : IT Infrastructure Management.Experience : 8-10 years of experience.Contract Duration : Full Time.Qualification : Bachelor's degree in Information Technology, Computer Science, B.Tech, or a related field.Interview Process : Applicant questionnaire > Assessment>Face to Face Rounds > HR Round.About the Company : The BHIVE Group stands at the forefront of...

  • IT Infrastructure Management

    2 weeks ago

    Mumbai, Maharashtra, India BHIVE Workspace Full time

    Role : IT Infrastructure ManagementExperience: 8-10 years of experienceContract Duration : Full TimeQualification : Bachelor's degree in Information Technology, Computer Science, B.Tech, or a related field.Interview Process: Applicant questionnaire > Assessment>Face to Face Rounds > HR RoundAbout the Company: The BHIVE Group stands at the forefront of...

  • AVP-Business Finance

    2 weeks ago

    Mumbai, Maharashtra, India BHIVE Workspace Full time

    Job Title: AVP – Business FinanceLocation: Bengaluru, IndiaExperience Range: 10 years of overall experience in a similar position and/or experience with financial analysis, business operations, project and program managementQualification: Qualified Chartered Accountant and/or CSInterview Process: Applicant questionnaire > Video > Face to Face Rounds > HR...

  • AVP-Business Finance

    2 weeks ago

    Mumbai, Maharashtra, India BHIVE Workspace Full time

    Job Title: AVP – Business FinanceLocation: Bengaluru, IndiaExperience Range: 10 years of overall experience in a similar position and/or experience with financial analysis, business operations, project and program managementQualification: Qualified Chartered Accountant and/or CSInterview Process: Applicant questionnaire > Video>Face to Face Rounds > HR...

  • Service Delivery Coordinator

    2 weeks ago

    Mumbai, Maharashtra, India Expro Full time

    Who is Expro? Working for our clients across the entire well life cycle, Expro is a visionary full-cycle energy services expert offering novel, insightful solutions, dependable competency and award-winning safety. Combining innovative, future-facing technology with high-quality data across well construction, well flow management and production, subsea...

  • Associate - Course Coordinator

    2 weeks ago

    Mumbai, Maharashtra, India IIDE Full time

    Setting upOnline/Offline/Hybrid classrooms & Responsible for theinstitutes digital and physicalassetsManaging google calendars fortrainersManaging the LMS(LearningManagement System)Responsible formaking reports and presenting them tomanagementExpected to addressstudents in a class on Managerial and EntrepreneurskillsStudent coordination viaCalls Emails and...

  • Workstream Administrator

    2 weeks ago

    Mumbai, Maharashtra, India JLL Full time

    About JLL We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent...

  • Head of Delivery

    2 weeks ago

    Mumbai, Maharashtra, India Tagit Full time

    Position Head of Delivery Opportunity Tagit Philippines, Inc. is looking for Head of Delivery who will be responsible to Manage, monitor and evolve our service delivery, policies, processes, and profitability, to enable us to fulfil deliveries to our customers and ensure we consistently maintain a high quality of service within allocated budget and...

  • Professional, Facilities Management

    2 weeks ago

    Mumbai, Maharashtra, India JLL Full time

    Work Dynamics (Integrated Facilities Management) ROLE AND RESPONSIBILITIES OVERALL ROLE This position is in its nature proactive and focused on the detail, to ensure Workspace services are delivered to an agreed consistent standard to enable Occupant and Guest Experience based on requirements "works every time", while maintaining safe working...

  • Associate - Course Coordinator

    2 weeks ago

    Mumbai, Maharashtra, India IIDE Full time

    Setting up Online/Offline/Hybrid classrooms & Responsible for the institute's digital and physical assetsManaging google calendars for trainersManaging the LMS(Learning Management System)Responsible for making reports and presenting them to managementExpected to address students in a class on Managerial and Entrepreneur skillsStudent coordination via Calls,...

  • Creative Coordinator

    2 weeks ago

    Mumbai, Maharashtra, India Fluidscapes Consultants Full time

    Mumbai1Position2ExperienceCreative CoordinatorJob Description: Understanding daily design and content delivery requirements from Design Head Coordination with the production team, Live Tracking team, Print, Electronic Media team and Field coordinator. Brainstorming and ideation for productionrelated tasks. Content checking, design proofreading for production...

  • Delivery Fulfillment lead

    2 weeks ago

    Mumbai, Maharashtra, India Getinge Full time

    Main responsibilities:Operational aspects :• Monitoring activity with team who receiving and checking sales orders.• Overseeing order confirmations to internal stakeholders.• Managing communication and strong reputation building with stakeholders both internal and external.• Coordinate with sales and marketing Managers for supplies, scheduling...

  • Admin Executive

    2 weeks ago

    Navi Mumbai, Maharashtra, India WorkSquare Full time

    Responsibilities:Oversee the day-to-day operations and management of multiple workspaces within the managed workspaces company.Ensure that all workspaces are well-maintained, clean, and properly functioning to meet the standards of the company and the needs of the tenants.Manage and coordinate maintenance, repairs, and renovations of the workspaces,...

  • Creative Coordinator

    2 weeks ago

    Mumbai, Maharashtra, India Fluidscapes Consultants Full time

    Mumbai1 Position2-3 yrs ExperienceA Creative Coordinator is the bridge between the Design Head and the entire Production team. The key functions of this position are to facilitate the process of daily deliverables to the Design Head, and ensure seamless operations of the same.***Experience: 2 to 3 yearsWell versed with - English Hindi &...