Workspace Delivery Coordinator

2 weeks ago

Mumbai, Maharashtra, India JLL Full time
JLL supports the Whole You, personally and professionally.

Workspace Delivery Coordinator
Work Dynamics

What this job involves:

OVERALL ROLE

This position is responsible for creating "Delight" by breeding a Customer-Centric Experience for Occupants and Guests within assigned portfolio, with the focus on providing outstanding Experience in the Workspace.


The role acts as an embedded point of contact for the JPMC Global Real Estate ("GRE") team regarding Workspace activities at a Site level and supports account initiatives by driving consistent implementation and delivery through nudge behaviours.


A pivotal aspect of this role is active engagement and interfacing with the lines of business and occupants as the ultimate service recipients.


MAJOR RESPONSIBILITIES
Transforming to the Workspace Team of the future
Creates Occupant Delight
Has a natural hospitality-orientated communications acumen
Embedded "Go To" trusted Workspace partner fostering all-level relationships
Understands business traits/ cadence/ needs
Deep Workspace & Surrounding area knowledge
Shares observations regarding any misalignment to nudge behaviours (incl. data from Workspace Delivery team)
Single Point of Contact for issues resolution & Workspace change within the premises
Problem solves & Resets space on the fly
Acts as basic "counsel" regarding space needs/options as per Workspace Standards
Be part of a highly proactive, responsive, dynamic and agile team
Establish direct relationship with the client business units and their neighbourhood community, understand their issues, display confidence and satisfy needs and requirements of all requests
Escalate facilities issues to management team when necessary
Consolidate feedback to management team regularly for ongoing improvement implementation
Participate in ad-hoc projects when required

Client/Stakeholder Management
Assist workspace experience manager in Pro-actively developing and managing Client relationships ensuring that expected service levels are achieved
Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
Deliver an exceptional quality of service to the Client, as reflected by Client feedback
Actively recover feedback from the end user
Report any concerns or patterns in employee feedback periodically to workspace experience manager

Leadership / Staff Management
Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success
Proactively manage the team to deliver Delight
Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members and on-site Vendors

Operations Management
Must be customer focused and be proactive in establishing customer relationships
Responsible and accountable for all service request
Ensure service deliverables are met with SLA and KPI
Periodically review all reports and feedback to identify trends and bring changes
Respond and close all service tickets and feedbacks within defined SLA
Plan and execute employee engagement events in line with client expectations
Communicate with users by consolidating feedback to ensure expectations are achieved
Escalate facilities issues to management team when necessary
Have periodic connects with all point of contact of different business to understand their perspective of service
Work with all related parties on timely delivery of all services
To undertake continuous floor inspections ensure cleanliness and maintenance is correct
Establish direct relationship with the client business units and their neighbourhood community, understand their issues, display confidence and satisfy needs and requirements of all requests
Continuous Improvement implementation
Conduct data analysis report when necessary
Ensure the delivery of all operational requirements as per the client scope of works across site
Develop and implement operational procedures and performance measures to ensure simplification and accuracy of work methods, reliability of systems and consistency
Drive Client specific initiatives such technology roll-outs, benchmarking, best practices etc.

Ensure operations are aligned to financial processes and controls are adhered to at all times to achieve good financial management.

Ensure compliance with JLL and client Health, Safety, Environment and Risk Management policies and procedures
Ensure data integrity of all systems across the Region and perform audits from time to time
Oversee office premises and delivery of hospitality services for users
Participate in ad-hoc projects when required

Ideal Experience
Experience of 4 + years in hospitality - hotel & aviation Industry / Coworking spaces
Proven ability to initiate and follow with improvement initiatives, create opportunities for efficiencies and process amendments
Able to adapt in a fast-paced working environment and versatile in meeting client cha

  • Workspace Delivery Coordinator

    2 weeks ago

    Mumbai, Maharashtra, India JLL Full time

    JLL supports the Whole You, personally and professionally.Workspace Delivery CoordinatorWork DynamicsWhat this job involvesThis position is in its nature proactive and focused on the detail, to ensure workspace services are delivered to an agreed consistent standard to enable Occupant and Guest Experience based on requirements "works every time", while...

  • Workspace Delivery Coordinator

    2 weeks ago

    Mumbai, Maharashtra, India JLL Full time

    Workspace Delivery Coordinator Work Dynamics What this job involves: This position is in its nature proactive and focused on the detail, to ensure workspace services are delivered to an agreed consistent standard to enable Occupant and Guest Experience based on requirements "works every time", while maintaining safe working practices throughout...

  • Workplace Delivery Coordinator

    2 weeks ago

    Mumbai, Maharashtra, India JLL Full time

    JLL supports the Whole You, personally and professionally.Guest Relationship ExecutiveWork DynamicsWhat this job involves:OVERALL ROLEThis position is in its nature proactive and focused on the detail, to ensure workspace services are delivered to an agreed consistent standard to enable Occupant and Guest Experience based on requirements "works every time",...

  • Workspace Experience Enabler

    2 weeks ago

    Mumbai, Maharashtra, India JLL Full time

    About JLL We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent...

  • Workspace Experience Enabler

    2 weeks ago

    Mumbai, Maharashtra, India JLL Full time

    About JLL We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent...

  • Delivery Coordinator

    2 weeks ago

    Mumbai, Maharashtra, India NCR Atleos Full time

    About NCR AtleosNCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.Position Description:This role owns all order management activities from order...

  • IT Infrastructure Manager

    2 weeks ago

    Mumbai, Maharashtra, India BHIVE Workspace Full time

    Role : IT Infrastructure Management.Experience : 8-10 years of experience.Contract Duration : Full Time.Qualification : Bachelor's degree in Information Technology, Computer Science, B.Tech, or a related field.Interview Process : Applicant questionnaire > Assessment>Face to Face Rounds > HR Round.About the Company : The BHIVE Group stands at the forefront of...

  • IT Infrastructure Management

    2 weeks ago

    Mumbai, Maharashtra, India BHIVE Workspace Full time

    Role : IT Infrastructure ManagementExperience: 8-10 years of experienceContract Duration : Full TimeQualification : Bachelor's degree in Information Technology, Computer Science, B.Tech, or a related field.Interview Process: Applicant questionnaire > Assessment>Face to Face Rounds > HR RoundAbout the Company: The BHIVE Group stands at the forefront of...

  • AVP-Business Finance

    2 weeks ago

    Mumbai, Maharashtra, India BHIVE Workspace Full time

    Job Title: AVP – Business FinanceLocation: Bengaluru, IndiaExperience Range: 10 years of overall experience in a similar position and/or experience with financial analysis, business operations, project and program managementQualification: Qualified Chartered Accountant and/or CSInterview Process: Applicant questionnaire > Video > Face to Face Rounds > HR...

  • AVP-Business Finance

    2 weeks ago

    Mumbai, Maharashtra, India BHIVE Workspace Full time

    Job Title: AVP – Business FinanceLocation: Bengaluru, IndiaExperience Range: 10 years of overall experience in a similar position and/or experience with financial analysis, business operations, project and program managementQualification: Qualified Chartered Accountant and/or CSInterview Process: Applicant questionnaire > Video>Face to Face Rounds > HR...

  • Service Delivery Coordinator

    2 weeks ago

    Mumbai, Maharashtra, India Expro Full time

    Who is Expro? Working for our clients across the entire well life cycle, Expro is a visionary full-cycle energy services expert offering novel, insightful solutions, dependable competency and award-winning safety. Combining innovative, future-facing technology with high-quality data across well construction, well flow management and production, subsea...

  • Associate - Course Coordinator

    2 weeks ago

    Mumbai, Maharashtra, India IIDE Full time

    Setting upOnline/Offline/Hybrid classrooms & Responsible for theinstitutes digital and physicalassetsManaging google calendars fortrainersManaging the LMS(LearningManagement System)Responsible formaking reports and presenting them tomanagementExpected to addressstudents in a class on Managerial and EntrepreneurskillsStudent coordination viaCalls Emails and...

  • Workstream Administrator

    2 weeks ago

    Mumbai, Maharashtra, India JLL Full time

    About JLL We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent...

  • Head of Delivery

    2 weeks ago

    Mumbai, Maharashtra, India Tagit Full time

    Position Head of Delivery Opportunity Tagit Philippines, Inc. is looking for Head of Delivery who will be responsible to Manage, monitor and evolve our service delivery, policies, processes, and profitability, to enable us to fulfil deliveries to our customers and ensure we consistently maintain a high quality of service within allocated budget and...

  • Professional, Facilities Management

    2 weeks ago

    Mumbai, Maharashtra, India JLL Full time

    Work Dynamics (Integrated Facilities Management) ROLE AND RESPONSIBILITIES OVERALL ROLE This position is in its nature proactive and focused on the detail, to ensure Workspace services are delivered to an agreed consistent standard to enable Occupant and Guest Experience based on requirements "works every time", while maintaining safe working...

  • Associate - Course Coordinator

    2 weeks ago

    Mumbai, Maharashtra, India IIDE Full time

    Setting up Online/Offline/Hybrid classrooms & Responsible for the institute's digital and physical assetsManaging google calendars for trainersManaging the LMS(Learning Management System)Responsible for making reports and presenting them to managementExpected to address students in a class on Managerial and Entrepreneur skillsStudent coordination via Calls,...

  • Creative Coordinator

    2 weeks ago

    Mumbai, Maharashtra, India Fluidscapes Consultants Full time

    Mumbai1Position2ExperienceCreative CoordinatorJob Description: Understanding daily design and content delivery requirements from Design Head Coordination with the production team, Live Tracking team, Print, Electronic Media team and Field coordinator. Brainstorming and ideation for productionrelated tasks. Content checking, design proofreading for production...

  • Delivery Fulfillment lead

    2 weeks ago

    Mumbai, Maharashtra, India Getinge Full time

    Main responsibilities:Operational aspects :• Monitoring activity with team who receiving and checking sales orders.• Overseeing order confirmations to internal stakeholders.• Managing communication and strong reputation building with stakeholders both internal and external.• Coordinate with sales and marketing Managers for supplies, scheduling...

  • Creative Coordinator

    2 weeks ago

    Mumbai, Maharashtra, India Fluidscapes Consultants Full time

    Mumbai1 Position2-3 yrs ExperienceA Creative Coordinator is the bridge between the Design Head and the entire Production team. The key functions of this position are to facilitate the process of daily deliverables to the Design Head, and ensure seamless operations of the same.***Experience: 2 to 3 yearsWell versed with - English Hindi &...

  • Admin Executive

    2 weeks ago

    Navi Mumbai, Maharashtra, India WorkSquare Full time

    Responsibilities:Oversee the day-to-day operations and management of multiple workspaces within the managed workspaces company.Ensure that all workspaces are well-maintained, clean, and properly functioning to meet the standards of the company and the needs of the tenants.Manage and coordinate maintenance, repairs, and renovations of the workspaces,...