Sr. Technical Writer

5 months ago

Pune, India Red Hat India Private Limited Full time

About the job:

The Red Hat Customer Content Services team is looking for a Sr. Technical Writer to join our Red Hat Enterprise Linux(RHEL)Product Documentation team in Pune, India.

In this role, you will join a team that promotes customer loyalty and success through content development and delivery. You'll create and be responsible for customer-facing technical documentation that accompanies Red Hat offerings, which will be made available online through the Red Hat Customer Portal.

As a Senior Technical Writer on the RHEL documentation team, you will define the scope of work, quality test, and deliver writing projects while maintaining a customer focus by participating in existing feedback programs and consistently developing your technical expertise. Drawing from your passion for both technology and the English language, you’ll work closely with developers, engineers, field teams and support engineers, and other subject matter experts to create content that helps our customers understand our offerings and find the best solutions fortheirneeds.

What will you do?

Deliver complex technical documents including feature descriptions, installation guides, and release notes, using industry best practices

Work closely with senior writers, content strategists, documentation program managers, engineering project teams, support teams, and other stakeholders to create and maintain high-quality documentation

Collaborate with cross-functional teams and globally distributed subject-matter experts to ensure timely delivery of your work items for each release

Understand the complexities of our product/technology so you can clearly communicate how it works and why it matters

Partner with documentation team members to inventory, organize, and publish content using Red Hat tools

Review content analytics to understand customer impact, create user stories, and influence future content creation decisions

Engage and collaborate with customer feedback programs to address content gaps, respond to direct customer feedback, and promote continuous improvement of the documentation experience

Keep up to date on our offerings, customer use cases, and support issues

Master the use of our documentation toolchain, including the publishing platform and issue tracking

What will you bring?

Fluent written and verbal communication skills in English, with a keen eye for detail

Proven record of writing documentation and procedural materials for multiple audiences

Ability to collaborate with engineering and actively engage subject matter experts to gather technical inputs

Capability in taking initiative, diagnosing and solving problems, and prioritizing work to meet defined objectives

Skills to analyze user needs and write for a specific audience, adjusting the level of complexity to match their requirements

Exposure to style guides, minimalism principles, content journeys, and topic-based documentation

Demonstrated aptitude for continuous learning 

Firm understanding of the software development life cycle (SDLC)

Experience working with Agile development methodologies and fast delivery

Experience working with version-controlled repositories, Git is preferred 

Experience working with DITA is preferred

Knowledge of operating within a Linux environment is a plus

Familiarity with open source philosophies and Red Hat products is a plus

About Red Hat
is the world’s leading provider of enterprise software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates have the flexibility to choose the work environment that suits their needs from in-office to fully remote to office-flex. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Opportunities are open. Join us.

Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.


Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.


Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email . General inquiries, such as those regarding the status of a job application, will not receive a reply.

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