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Coordinator II, Disputes

3 months ago

Hyderabad, India Dun & Bradstree Full time
Why We Work at Dun & Bradstreet Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,500+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us Learn more at .Brief Description :Handle and resolve all customer disputes related to receivables. Work closely with internal customers in Sales, Finance, and Fulfillment to resolves disputes. Complete compliance reports on a monthly basis along with other reports requested by management Contacts customer by telephone or email, to gather data or to prompt for payment on delinquent accounts. Provides documentation (i.e., invoices) as needed. Maintains frequent communication with customer to provide updates and obtain additional information as necessary. Documents all account activity as directed in the ERP system. Works aggressively to meet or exceed assigned individual and company objectives including but not limited to cash collections and reduction of past due receivables

Key Responsibilities :

Day to day contact for A/R related customer disputes – Liaison with assigned sales teams to resolve issues prohibiting customer payment. Perform compliance file reviews on a monthly basis. Review files with Sales team and make determination on cancellations and bad debt. Ensure the receivable resolution policy and procedures are adhered to. Work with US Finance Billing teams to ensure compliance with collections and payment terms policies. Support the Team leader and Leader of Credit/Collections by absorbing day to day team, cross-business and other leadership tasks

Key Requirements :

Minimum one year Credit & Collection or Customer Service experience. College degree required Problem solving skills in a financially oriented environment Proven oral and written communication skills To meet deadlines and goals as an individual and function as a contributor in a team environment All Dun & Bradstreet job postings can be found at and . Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.Notice to Applicants: Please be advised that this job posting page is hosted and powered by Lever. Your use of this page is subject to Lever's and , which governs the processing of visitor data on this platform.