Customer Care Associate

4 weeks ago

Jaipur, India Docsy Full time

At Docsy, our mission is to place the patient back at the center of the healthcare experience - where they've always belonged. We build software to simplify complex health data collection, and transform it into valuable insights that empower businesses to increase patient engagement, enhance clinical outcomes and boost revenue.

The Role

Key Responsibilities:

  • Chat Support: Handle customer queries and concerns through chat interactions in a professional and timely manner.
  • Customer Assistance: Provide effective solutions and assistance to customers, ensuring a positive customer experience.
  • Typing Skills: Demonstrate excellent typing skills to manage chat conversations efficiently.
  • Problem Resolution: Identify and resolve customer issues, escalating complex problems to the appropriate channels.
  • Product Knowledge: Maintain a thorough understanding of the company's products and services to address customer inquiries accurately.
  • Collaboration: Work closely with team members and other departments to ensure seamless communication and issue resolution.

Ideal Profile

  • You have at least 1 year experience within a Customer Service role, ideally within the Hospital / Health Care / Healthtech and IT Services industry.
  • You possess excellent interpersonal as well as written and verbal communication skills.
  • You pay strong attention to detail and deliver work that is of a high standard
  • You are a strong networker & relationship builder
  • Good typing skills with a focus on accuracy and speed.


Requirements:

  • Minimum 1 year of experience in Customer Support, specifically in a chat process.
  • Good typing skills with a focus on accuracy and speed.
  • Strong communication skills, both written and verbal.
  • Having excel knowledge
  • Ability to handle multiple chat conversations simultaneously.
  • Customer-centric approach and problem-solving skills.

What's on Offer?

  • Opportunity within a company with a solid track record of performance
  • Opportunity to make a positive impact
  • Leadership Role

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