Technical Support Engineer
1 week ago
JobOverview
We are looking for aGlobal Shared Service/Tech Support Specialists who would beresponsible for working directly with companys customers havingexcellent communication and problemsolving skills instruct bestpractices and resolve technical problems when using products andservices.
JobResponsibilities
- Resolvingcustomer queries recommending solutions and guiding product usersthrough features and functionalities. While being a proactivesupport team.
- Provide technical support to endusers remotely within defined metrics.
- Respondto customer queries in a timely and considerate manner via phoneemail or chat.
- Follow up with customers toensure their technical issues areresolved.
JobRequirements
- BachelorsDegree ( would be great if its in IT background).
- Should have 05 years of experience intechnical support or relevant.
- Previousexperience handling international clients would begreat.
- Passion for talking tocustomers.
- Excellent communication skills andphone etiquettes
- Willingness to work inshifts.
- Ambition eagerness and the will tolearn and improve upon yourskills.
Location:Panjim Goa
For anyfurther details please write to us on
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