System Analyst

5 days ago


Sany, India Randstad India Full time
We are looking for a Systems Analyst towork in a professional and fastpaced environment.
Thisindividual will serve as the initial point of contact forusers' software and hardware support
issues andwill also work with other members of the IT department for quickand courteous
resolutions. This individual must also becomfortable working independently and be willing to
proactively take on a range of responsibilitiesincluding:
Responsible formaintaining configuring and upgrading computer systems.
Performs complex computer repairs and coordinates vendor supportfor more critical
repairs.
Must be able towork assigned weekend hours as part of 24 x7 GlobalSupport
Work in concert with other members of the ITdepartment to troubleshoot more
complex technicalproblems.
Properly log incidents into the Helpdeskticketing system and resolve them in a timely
manner. Beable to add/ update ticket notes.
Provide support forinhouse web applications and proprietary software.
Maintain an accurate inventory list of all IT equipment.
Create and update documentation for current and developedprocesses.
Assist and work with the IT Operations teamsto troubleshoot issues.
Assist colleagues with technicalprojects from planning to setup of software/hardware
products and other duties as assigned.
Build andmaintain positive relationships with GLG Team Members and allinternal
departments to deliver a high level ofservice.
Customer service focus required with strongcommunication skills and a positive
attitude.
White glove executive support experience is preferred.
Excellent communications skills both verbal and written and respondtimely to email
escalation with details on issue:progress status or resolution notes. 13years of Office 365 and Active Directory experiencerequired.
13 years IT support experience amust.
13 years of broad desktop/laptop supportexperience
Active Directory and Microsoft Exchangeexperience
Indepth knowledge and experience withtroubleshooting and repair of workstations
printers andother client hardware; Microsoft Windows Operating Systems(Win10)
Microsoft Office (O365) and macOS Zoom AV support administration and troubleshootingexperience is a plus
Solid understanding and experiencewith general TCP/IP connectivity issues in a
LAN/WAN/VPN/Internet environment
SQL and PowerShellknowledge are not required but preferred
Experience at ageographically diverse midsized company working with remoteoffices
and teams.
Demonstrated ability tosimultaneously and successfully handle multiple disparatetasks.
Ability to clearly and concisely communicatetechnical information to nontechnical
users at allorganizational levels.
Must work well in collaborativework environment.
Must be able to take directionremotely and adhere to standard operating procedures
andpolicies.
Must be able to work independently withminimal supervision.
Willingness to learn.Education Requirements:
Bachelors degreepreferred.
Entrylevel certifications from CompTIA Ciscoand Microsoft certifications are a plus.
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