Guest Service Assistant

2 weeks ago


Agra, India The Indian Hotels Company Limited Full time

Job Responsibilities


Provides guests with assistance at the front desk during the check-in and check-out processes and throughout their stay:

§ Greets guest and processes hotel registration.

§ Develop good open communication and rapport with all guests. Recognise return guests and ensure all guests expectations are met and exceeded at all times.

§ Ensure all guest account details are correct and accurate.

§ Keeps current on hotel accommodations, services and area attractions.

§ Responds to customer inquiries for information.

§ Arranges for services requested by the guest by working with other departments as appropriate.

§ Stays current with developments in the hotel by reviewing and updating the communication log.

§ Handles customer complaints, refers to Front Office Manager wherever necessary.

Maximises revenue and cash flow by promoting hotel services and adhering to credit and inventory control processes:

§ Offers guests updates on rooms and promotes hotel amenities, food and beverage outlets and services.

§ Makes reservations in accordance with hotel’s yield management practices.

§ Processes customer credit at check-in in accordance with hotel policy.

§ Identifies and records special billing instruction and notifies Accounting.

§ Follows hotel policy on cash banks – at all times adheres to credit limits and procedures as set down by the Financial Controller.


Job Requirements

§Minimum one year experience front office experience

§High school diploma required

§Strong computer systems skills including; reservations and reporting systems

§Excellent communication skills

§Able to collaborate effectively with other hotel employees and managers to ensure teamwork

§Strong Microsoft Office suite and reporting system skills

§Ability to work a flexible schedule




  • agra, India The Indian Hotels Company Limited Full time

    Job Responsibilities Provides guests with assistance at the front desk during the check-in and check-out processes and throughout their stay: § Greets guest and processes hotel registration. § Develop good open communication and rapport with all guests. Recognise return guests and ensure all guests expectations are met and exceeded at all...


  • Agra, Uttar Pradesh, India Marriott Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Fairfield by Marriott Agra, 119/8 & 120/8, Ashok Cosmos Mall, Agra, Uttar Pradesh, IndiaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYAssist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest...


  • Agra, Uttar Pradesh, India Marriott International Full time

    Job Number Job Category Housekeeping & LaundryLocation Courtyard Agra, Taj Nagri Phase II, Agra, Uttar Pradesh, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable...


  • Agra, India Marriott Full time

    Job Number 24082143 Job Category Rooms & Guest Services Operations Location Fairfield by Marriott Agra, 119/8 & 120/8, Ashok Cosmos Mall, Agra, Uttar Pradesh, India Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Assist staff with expediting problem payments (e.g., problems...


  • Agra, Uttar Pradesh, India Marriott International Full time

    Job Number Job Category Food and Beverage & CulinaryLocation Courtyard Agra, Taj Nagri Phase II, Agra, Uttar Pradesh, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYComplete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning...


  • Agra, Uttar Pradesh, India DoubleTree by Hilton Hotel Agra Full time

    A Guest Relations Executive directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.What will I be doing?As Guest Relations Executive, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure...


  • Agra, Uttar Pradesh, India Marriott International, Inc Full time

    **Job Number** 24083269 **Job Category** Rooms & Guest Services Operations **Location** Fairfield by Marriott Agra, 119/8 & 120/8, Ashok Cosmos Mall, Agra, Uttar Pradesh, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assist staff with expediting problem payments (e.g., problems...


  • Agra, Uttar Pradesh, India Marriott International, Inc Full time

    **Job Number** 24067733 **Job Category** Rooms & Guest Services Operations **Location** Fairfield by Marriott Agra, 119/8 & 120/8, Ashok Cosmos Mall, Agra, Uttar Pradesh, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assist staff with expediting problem payments (e.g., problems...


  • Agra, India Marriott International, Inc Full time

    **Job Number** 23209025 **Job Category** Food and Beverage & Culinary **Location** Courtyard Agra, Taj Nagri Phase II, Agra, Uttar Pradesh, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Complete closing duties, including storing all reusable goods, breaking down goods, cleaning...


  • Agra, India Marriott International Full time

    Job Number 24078405Job Category Food and Beverage & CulinaryLocation Courtyard Agra, Taj Nagri Phase II, Agra, Uttar Pradesh, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYComplete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas,...


  • Agra, Uttar Pradesh, India Marriott International, Inc Full time

    **Job Number** 24014322 **Job Category** Food and Beverage & Culinary **Location** Courtyard Agra, Taj Nagri Phase II, Agra, Uttar Pradesh, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Complete closing duties, including storing all reusable goods, breaking down goods, cleaning...

  • Sales Executive

    6 days ago


    Agra, India Marriott International, Inc Full time

    **Additional Information** Based in Delhi **Job Number** 23207934 **Job Category** Sales & Marketing **Location** Courtyard Agra, Taj Nagri Phase II, Agra, Uttar Pradesh, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assist management in training and motivating employees;...


  • Agra, Uttar Pradesh, India Marriott International Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Courtyard Agra, Taj Nagri Phase II, Agra, Uttar Pradesh, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is...

  • Chef De Partie

    2 weeks ago


    Agra, India Marriott International Full time

    Job Number 24077715Job Category Food and Beverage & CulinaryLocation Courtyard Agra, Taj Nagri Phase II, Agra, Uttar Pradesh, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYSupervise and coordinate activities of cooks and workers. Determine how food should be presented and create decorative...

  • Chef De Partie

    2 weeks ago


    Agra, Uttar Pradesh, India Marriott International Full time

    Job Number Job Category Food and Beverage & CulinaryLocation Courtyard Agra, Taj Nagri Phase II, Agra, Uttar Pradesh, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYSupervise and coordinate activities of cooks and workers. Determine how food should be presented and create decorative food...

  • F&b Executive

    4 weeks ago


    Agra, Uttar Pradesh, India Marriott International, Inc Full time

    **Job Number** 24015477 **Job Category** Food and Beverage & Culinary **Location** Courtyard Agra, Taj Nagri Phase II, Agra, Uttar Pradesh, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Ensure staff is working together as a team to ensure optimum service and that guest needs...

  • Sales Executive

    6 days ago


    Agra, Uttar Pradesh, India Marriott International, Inc Full time

    **Job Number** 24027600 **Job Category** Sales & Marketing **Location** Courtyard Agra, Taj Nagri Phase II, Agra, Uttar Pradesh, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assist management in training and motivating employees; serve as a role model. Follow all company...


  • Sanjay Place, Agra, Uttar Pradesh, India Mapplicants Full time

    **Job Title: Hotel Receptionist Female** **Location: Agra** **Responsibilities**: 1. Greet guests in a warm and welcoming manner upon arrival. 2. Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency. 3. Handle guest inquiries, requests, and complaints promptly and courteously. 4. Provide information about hotel...


  • Agra, India Indoreators Web Creations Network Private Limited Full time

    We are looking for a pleasant **Front Desk Representative **to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make. The goal is to make guests and visitors feel comfortable and valued while on our...


  • Sanjay Place, Agra, Uttar Pradesh, India Mapplicants Full time

    **Location: Agra** **Responsibilities**: 1. Greet guests and provide them with outstanding customer service. 2. Process guest payments using the hotel's electronic payment system. 3. Handle cash, credit, and debit card transactions accurately and efficiently. 4. Respond to guest inquiries and resolve any issues or concerns in a timely manner. 5....