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Guest Service Assistant

1 month ago

agra, India The Indian Hotels Company Limited Full time

Job Responsibilities


Provides guests with assistance at the front desk during the check-in and check-out processes and throughout their stay:

§ Greets guest and processes hotel registration.

§ Develop good open communication and rapport with all guests. Recognise return guests and ensure all guests expectations are met and exceeded at all times.

§ Ensure all guest account details are correct and accurate.

§ Keeps current on hotel accommodations, services and area attractions.

§ Responds to customer inquiries for information.

§ Arranges for services requested by the guest by working with other departments as appropriate.

§ Stays current with developments in the hotel by reviewing and updating the communication log.

§ Handles customer complaints, refers to Front Office Manager wherever necessary.

Maximises revenue and cash flow by promoting hotel services and adhering to credit and inventory control processes:

§ Offers guests updates on rooms and promotes hotel amenities, food and beverage outlets and services.

§ Makes reservations in accordance with hotel’s yield management practices.

§ Processes customer credit at check-in in accordance with hotel policy.

§ Identifies and records special billing instruction and notifies Accounting.

§ Follows hotel policy on cash banks – at all times adheres to credit limits and procedures as set down by the Financial Controller.


Job Requirements

§Minimum one year experience front office experience

§High school diploma required

§Strong computer systems skills including; reservations and reporting systems

§Excellent communication skills

§Able to collaborate effectively with other hotel employees and managers to ensure teamwork

§Strong Microsoft Office suite and reporting system skills

§Ability to work a flexible schedule


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