Guest Service Agent

4 weeks ago

Agra, India DoubleTree by Hilton Hotel Agra Full time
Description

A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will I be doing?

As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

Achieve positive outcomes from Guest queries in a timely and efficient manner Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments Demonstrate a high level of customer service at all times Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties Maximize room occupancy and use up-selling techniques to promote hotel services and facilities Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Follow company brand standards Assist other departments, as necessary RequirementsWhat are we looking for?

Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous experience in a customer-focused industry Positive attitude and good communication skills Commitment to delivering a high level of customer service Excellent grooming standards Calm, efficient, and organized with great attention to detail Ability to multi-task while maintaining a positive attitude when working with a Guest Professional manner with an emphasis on hospitality and guest service Ability to work on your own and as part of a team Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in cash handling Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors Conflict resolution experience

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all

Source: Hospitality Online

  • Guest Service Associate

    2 weeks ago

    Agra, Uttar Pradesh, India Marriott Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Fairfield by Marriott Agra, 119/8 & 120/8, Ashok Cosmos Mall, Agra, Uttar Pradesh, IndiaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYAssist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest...

  • Guest Service Associate

    1 month ago

    Agra, Uttar Pradesh, India Marriott Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Fairfield by Marriott Agra, 119/8 & 120/8, Ashok Cosmos Mall, Agra, Uttar Pradesh, IndiaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYAssist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest...

  • Guest Service Associate

    20 hours ago

    Agra, Uttar Pradesh, India Marriott International, Inc Full time

    Job Number Job Category Food and Beverage & CulinaryLocation Courtyard Agra, Taj Nagri Phase II, Agra, Uttar Pradesh, India VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management - F&B and Event Service ExpertOur jobs aren't just about putting food on the table or serving guests during a banquet or event. Instead, we want...

  • Guest Service Associate

    4 weeks ago

    Agra, Uttar Pradesh, India Marriott International Full time

    Job Number Job Category Food and Beverage & CulinaryLocation Fairfield by Marriott Agra, 119/8 & 120/8, Ashok Cosmos Mall, Agra, Uttar Pradesh, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYServe food courses and alcoholic beverages to guests. Set tables according to type of event and service...

  • Guest Service Associate

    2 weeks ago

    Agra, Uttar Pradesh, India Marriott International Full time

    Job Number Job Category Food and Beverage & CulinaryLocation Fairfield by Marriott Agra, 119/8 & 120/8, Ashok Cosmos Mall, Agra, Uttar Pradesh, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYServe food courses and alcoholic beverages to guests. Set tables according to type of event and service...

  • Guest Service Associate

    1 day ago

    Agra, Uttar Pradesh, India Marriott International Full time

    Job Number Job Category Food and Beverage & CulinaryLocation Fairfield by Marriott Agra, 119/8 & 120/8, Ashok Cosmos Mall, Agra, Uttar Pradesh, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYServe food courses and alcoholic beverages to guests. Set tables according to type of event and service...

  • Guest Service Associate

    2 months ago

    Agra, Uttar Pradesh, India Marriott International Full time

    Job Number Job Category Housekeeping & LaundryLocation Courtyard Agra, Taj Nagri Phase II, Agra, Uttar Pradesh, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable...

  • Guest Service Assistant

    2 months ago

    Agra, India IHCL Full time

    Job Responsibilities - Greets guests and processes hotel registration. - Develop good open communication and rapport with all guests. Recognise return guests and ensure all guests expectations are met and exceeded at all times. - Ensure all guest account details are correct and accurate. - Keeps current on hotel accommodations, services and area...

  • Guest Service Assistant

    2 months ago

    Agra, India The Indian Hotels Company Limited Full time

    Job Responsibilities Provides guests with assistance at the front desk during the check-in and check-out processes and throughout their stay: § Greets guest and processes hotel registration. § Develop good open communication and rapport with all guests. Recognise return guests and ensure all guests expectations are met and exceeded at all times. ...

  • Guest Service Associate

    4 weeks ago

    Agra, India Marriott International Full time

    POSITION SUMMARY Serve food courses and alcoholic beverages to guests. Set tables according to type of event and service standards. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs,...

  • Guest Service Associate

    2 weeks ago

    Agra, India Marriott International Full time

    POSITION SUMMARY Serve food courses and alcoholic beverages to guests. Set tables according to type of event and service standards. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs,...

  • Guest Service Associate

    3 weeks ago

    Agra, India Marriott International Full time

    Job Number 24089716Job Category Food and Beverage & CulinaryLocation Fairfield by Marriott Agra, 119/8 & 120/8, Ashok Cosmos Mall, Agra, Uttar Pradesh, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYServe food courses and alcoholic beverages to guests. Set tables according to type of event and...

  • Guest Service Associate

    2 months ago

    Agra, India Marriott International, Inc Full time

    **Job Number** 23202120 **Job Category** Food and Beverage & Culinary **Location** Fairfield by Marriott Agra, 119/8 & 120/8, Ashok Cosmos Mall, Agra, Uttar Pradesh, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Serve food courses and alcoholic beverages to guests. Set tables...

  • Guest Service Associate

    2 weeks ago

    Agra, India Marriott International Full time

    POSITION SUMMARY Assist staff with expediting problem payments (., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or...

  • Guest Service Associate

    2 weeks ago

    Agra, Uttar Pradesh, India Marriott International Full time

    Job Number Job Category Food and Beverage & CulinaryLocation Courtyard Agra, Taj Nagri Phase II, Agra, Uttar Pradesh, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYComplete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning...

  • Guest Service Associate

    2 months ago

    Agra, Uttar Pradesh, India Marriott International Full time

    Job Number Job Category Food and Beverage & CulinaryLocation Courtyard Agra, Taj Nagri Phase II, Agra, Uttar Pradesh, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYComplete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning...

  • Guest Service Associate

    2 days ago

    Agra, India Marriott International, Inc Full time

    **Job Number** 23198808 **Job Category** Loss Prevention & Security **Location** Fairfield by Marriott Agra, 119/8 & 120/8, Ashok Cosmos Mall, Agra, Uttar Pradesh, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Patrol all areas of the property; assist guests with room access....

  • Guest Relations Executive

    2 weeks ago

    Agra, Uttar Pradesh, India Hilton Full time

    A Guest Relations Executive directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.What will I be doing?As Guest Relations Executive, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure...

  • Guest Relations Executive

    2 months ago

    Agra, Uttar Pradesh, India DoubleTree by Hilton Hotel Agra Full time

    A Guest Relations Executive directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.What will I be doing?As Guest Relations Executive, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure...

  • Guest Service Associate

    2 weeks ago

    Agra, Uttar Pradesh, India Marriott International, Inc Full time

    **Job Number** 24025908 **Job Category** Housekeeping & Laundry **Location** Fairfield by Marriott Agra, 119/8 & 120/8, Ashok Cosmos Mall, Agra, Uttar Pradesh, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond promptly to requests from guests and other departments. Identify...