Hotel Receptionist Female
4 weeks ago
**Job Title: Hotel Receptionist Female**
**Location: Agra**
**Responsibilities**:
1. Greet guests in a warm and welcoming manner upon arrival.
2. Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency.
3. Handle guest inquiries, requests, and complaints promptly and courteously.
4. Provide information about hotel facilities, services, and local attractions.
5. Process reservations, cancellations, and modifications accurately using the hotel's reservation system.
6. Answer phone calls and direct them to the appropriate department or individual.
7. Maintain a neat and organized front desk area, including the lobby and reception area.
8. Collaborate with other hotel staff to ensure seamless guest experiences.
9. Handle cash and credit card transactions, including posting charges to guest accounts.
10. Assist with administrative tasks such as filing, data entry, and photocopying.
**Requirements**:
1. Graduation or equivalent.
2. Previous experience in a customer service or hospitality role preferred.
3. Excellent verbal and written communication in English.
4. Strong organizational skills and attention to detail.
5. Ability to remain calm and professional in stressful situations.
6. Proficiency in computer software such as Microsoft Office and hotel management systems.
7. Flexibility to work evenings, weekends, and holidays as needed.
8. Knowledge of multiple languages is a plus.
Pay: ₹12,000.00 - ₹15,000.00 per month
**Experience**:
- total work: 1 year (preferred)
- hotel receptionist: 1 year (preferred)
Work Location: In person
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