Customer Care Executive

3 days ago

Kalyan, India Rentokil Initial Full time

About the Role

: The Customer Care Executive/Senior Executive is responsible for contact management to strengthen the customer relationship which is the key to retention.  The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders. 

Job Responsibilities:

Must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience. Pass the customer request to the concerned branch via Telephone/Email/ CCC Module - iCABS Would be accountable for accomplishing any Assignment/Task as instructed by the Functional Reporting Authority Would be responsible for the closure of caller requests. Needs to coordinate with the branches till a proper resolution is arrived. Needs to achieve monthly sales collection targets

Key Result Areas:

Needs to achieve monthly sales collection targets ( >1.5 lakhs per month) Ensure to maintain CRM quality standards in each customer communication. Adhere to the benchmark & SOP prescribed in the training. To Provide accurate information to all callers & resolve queries raised during the calls

Requirements

Competencies (Skills essential to the role):

Attentiveness. Excellent telephone skills Clear communication skills  Ability to use positive language. Time management skills and Good Typing speed Good interpersonal skills and ability to work with internal & external team Data Analysis

Educational Qualification / Other Requirement:

Graduation  Liking for Telesales

Role Type / Key working relationships:

Individual Contributor Internal team External stakeholders

Benefits

What can you expect from RPCI?

Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in: Safety Integrity Innovation Learning & Development Open & Transparent Performance Orientation Performance based incentives


DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

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