Customer Care Executive

6 months ago

Kalyan Nagar Bengaluru Karnataka, India The Yellow Dwelling Full time

**Position Overview**:
We are seeking a dedicated and customer-oriented individual to join our team as a Customer Care Executive for our home furnishing brand. As a Customer Care Executive, you will be responsible for providing excellent customer service and support to our valued customers, ensuring their satisfaction with our products and services.

**Responsibilities**:
2. Order management: Process customer orders, track shipments, and ensure timely delivery.

3. Product knowledge: Develop a comprehensive understanding of our home furnishing products, including features, benefits, and usage guidelines, to assist customers effectively.

4. Issue resolution: Address and resolve customer complaints, concerns, and product-related issues in a timely and empathetic manner, aiming for first-call resolution whenever possible.

5. Customer feedback: Gather and document customer feedback, suggestions, and complaints to provide insights for product improvement and customer satisfaction enhancement.

6. Upselling and cross-selling: Identify opportunities to upsell and cross-sell products based on customer needs and preferences, thereby maximizing sales potential.

7. Order tracking and follow-up: Proactively track orders, communicate updates to customers, and follow up to ensure their satisfaction post-purchase.

8. Data management: Maintain accurate customer records, order details, and interactions in the customer relationship management (CRM) system.

9. Collaborate with internal teams: Liaise with various departments, including sales, logistics, and product development, to resolve customer issues and provide a seamless customer experience.

10. Knowledge sharing: Stay up-to-date with industry trends, product knowledge, and customer service best practices to continuously enhance service quality.

**Requirements**:
1. Education: High school diploma or equivalent. A degree in business administration or a related field is a plus.

2. Experience: Prior experience in customer service or a similar role is preferred.

3. Excellent communication skills: Strong verbal and written communication skills to effectively interact with customers and internal teams.

4. Customer-centric approach: Genuine passion for delivering exceptional customer service and resolving customer concerns with empathy and professionalism.

5. Problem-solving skills: Ability to analyze customer issues, think critically, and provide appropriate solutions in a timely manner.

6. Multitasking: Capable of handling multiple customer inquiries simultaneously while maintaining attention to detail and accuracy.

8. Adaptability: Willingness to work in a fast-paced environment, adapt to changing priorities, and handle occasional challenging situations.

9. Team player: Collaborative mindset with the ability to work effectively as part of a team to achieve common goals.

10. Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays as per business needs.

**Salary : 15-20k**

**location : kalyan nagar, bangalore**

**week off will be on a week day**

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Kalyan Nagar, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- Total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

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