Customer Relationship Executive

3 weeks ago


Kalyan, India KOHINOOR GROUP Full time

Company Description

KOHINOOR GROUP is a construction company based in Kalyan. With a strong presence in Kalyan, Shahad, Ambernath, & Dombivli the group is committed to delivering excellence in construction. From designing spaces to offering state-of-the-art amenities, KOHINOOR GROUP focuses on continual improvement and aims to enhance the lifestyle standards of the region. The company is dedicated to transforming the landscape of these regions with world-class projects in the future.


Role Description

This is a full-time on-site role for a Customer Relationship Executive. The Customer Relationship Executive will be responsible for ensuring customer satisfaction, managing business relationships, providing excellent customer service, handling client relations, and effective communication.


Job Duties & Responsibilities:

1. Handling entire cycle of collection

2. Working on all types of documentation & agreements

3. Managing possession activities

4. Assisting for Loan requirements

5. Coordinating with Sales & Post possession department on regular basis

6. Coordinating with banks for loan procedures

7. Making welcome Calls & letters/mails

8. To be one point of contact for customer post booking till possession, herby ensuring customer centric experience.

9. Generate and send Demand Letters to respective customers.

10. Maintain Customer progress data, and follow up data

11. Follow up with documentation for timely delivery of each customers Agreement/ SD/ REG/ NOC/ROC etc

12. Ensure NO DELAY for receipt of payment / generate demand Customer.

13. Maintain all customers data in Software.


  



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