Customer Care Executive

4 weeks ago


Greater Noida, India Cloudare Technologies Full time

Responsibilities:

1.Handle customer inquiries: Respond to inbound customer callspromptly addressing their queries concerns and complaintsprofessionally and efficiently.

2.Provide product and service information: Familiarize yourself withcompanys wide range of products and services to accurately addresscustomer inquiries and offer suitablesolutions.

3. Order processing:Accurately record customer details orders and payments ensuringdata integrity while efficiently processing orders through oursystem.

4. Manage customer accounts:Update and maintain customer databases ensuring accurate anduptodate customer profiles for futurereference.

5. Upselling andcrossselling: Identify and seize opportunities to upsell andcrosssell Yamahas products and services based on customer needs andpreferences.

6. Complaint resolution:Investigate and resolve customer complaints and issues efficientlyempathetically and in a timely manner aiming to achieve customersatisfaction and retention.

7.Escalation management: Escalate complex or unresolved customerissues to the appropriate department or supervisor to ensure promptand effective resolution.

8. Followup:Initiate followup calls to ensure that customer concerns have beenaddressed adequately and document outcomes for futurereference.

9. Maintain call centeretiquette: Adhere to call center policies and proceduresmaintaining professionalism confidentiality and a positive attitudewhile engaging with customers.

10.Performance metrics: Achieve performance targets in call qualitycustomer satisfaction andproductivity.



Shift- General Shift Working days: 5 Days in a week Hybrid working:2-3 days from office Experience- 6-9 years (relevant experience)Notice Period: Immediate to 30 Days

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