Customer Care Executive

2 months ago

Noida, India Payripe Solutions Private Limited Full time

Job Description: Customer Care Executive

Job Summary:
As a Customer Care Executive, you will be responsible for providing exceptional customer service and support to our clients. You will be the first point of contact for customers, addressing their inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:
Customer Interaction:
Listen to and understand customer concerns and inquiries.

Provide prompt and accurate responses to customer queries.

Issue Resolution:
Investigate and resolve customer complaints or issues effectively and in a timely manner.

Escalate complex problems to the appropriate department or supervisor as needed.

Product/Service Knowledge:
Maintain a comprehensive understanding of the company's products or services.

Educate customers on product features and benefits.

Documentation:
Maintain accurate and detailed records of customer interactions and transactions.

Update customer information and service history in the company's database.

Customer Feedback:
Collect and document customer feedback to improve services and products.

Share insights and feedback with the team and management for continuous improvement.

Compliance:
Adhere to company policies and procedures.

Ensure compliance with privacy and data protection regulations.

Team Collaboration:
Collaborate with other team members and departments to provide the best solutions to customers.

Share knowledge and best practices with colleagues.

Qualifications:
Communication Skills: Excellent verbal and written communication skills. Proficiency in multiple languages may be a plus, depending on the customer base.

Customer Focus: A strong commitment to delivering exceptional customer service.

Problem-Solving: Ability to analyze and solve customer issues effectively.

Empathy: Demonstrated ability to understand and empathize with customer needs and concerns.

Adaptability: Ability to handle a variety of customer situations and adapt to changing circumstances.

Interpersonal Skills: Good interpersonal and teamwork skills to work effectively with colleagues and customers.

Patience: The ability to remain calm and patient in challenging customer interactions.

Attention to Detail: Accurate data entry and record-keeping skills.

Preferred Experience:
Previous customer service experience is often preferred, but some entry-level positions may be available for those with the right qualifications.

**Job Types**: Full-time, Permanent

**Salary**: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer care support: 2 years (preferred)
- total work: 2 years (preferred)
- Customer service: 2 years (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Ability to Commute:

- Noida, Uttar Pradesh (required)

Ability to Relocate:

- Noida, Uttar Pradesh: Relocate before starting work (required)

**Speak with the employer**
+91 8800720839

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