Customer Care Executive

2 weeks ago

Noida, India Shreem Fintech Private Limited Full time

Job Title: Customer Care Executive

Company: Shreem Fintech Pvt.Ltd

Location: Noida

About the Company:

- At Shreem Fintech, our goal is to provide innovative financial and fintech solutions that are tailored to meet the specific needs of our clients. We prioritize exceptional customer service while maintaining the highest standards of professionalism and integrity.

**Job Overview**:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Executive. As a Customer Care Executive, you will be responsible for providing exceptional customer service and support to our clients. You will serve as the primary point of contact for our customers, addressing their inquiries, resolving issues, and ensuring their satisfaction.

**(Age below 25)**

**Responsibilities**:
2: Problem Resolution: Identify and analyze customer problems, taking ownership of each issue and working towards a timely resolution. Utilize available resources and escalate complex problems to the appropriate departments, following through until the issue is resolved to the customer's satisfaction.

3: Relationship Building: Build strong relationships with customers, actively listening to their concerns, empathizing with their needs, and providing appropriate solutions. Maintain a professional and friendly demeanor at all times, ensuring a positive customer experience.

4: Product Knowledge: Develop a deep understanding of our company's products and services to effectively address customer inquiries and provide accurate information. Stay up-to-date with product updates, pricing, promotions, and any relevant changes in policies or procedures.

5: Documentation: Accurately record and maintain customer interaction details, inquiries, complaints, and resolutions in the customer relationship management (CRM) system. Generate reports on customer feedback and trends to identify areas for improvement.

6: Team Collaboration: Collaborate with cross-functional teams, such as Sales, Technical Support, and Operations, to ensure seamless customer experiences. Share customer insights, feedback, and suggestions with the relevant teams to drive continuous improvement.

7: Customer Retention: Proactively engage with customers to ensure their satisfaction and loyalty. Identify opportunities to upsell or cross-sell products and services based on customer needs and preferences, contributing to customer retention and revenue growth

**Requirements**:

- Strong customer skills, attention to detail, and ability to multitask
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
- Professional demeanor and ability to maintain confidentiality
- Ability to work in a fast-paced environment and meet tight deadlines

**Benefits**:

- Competitive salary and benefits package
- Opportunities for growth and advancement within the company
- Friendly and supportive work environment
- Opportunities to work on exciting and challenging projects

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Language**:

- English (preferred)

Expected Start Date: 12/06/2023

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