Customer Care Executive
4 weeks ago
About Ebixcash:
We are currently hiring CCE ( Customer Care Executive);
**Profile**:Customer Care Executive
**Experience**:Fresher & Experienced both can apply
**LOcation**:Noida
**Primary responsibilities of a customer care executive**
All customer service executives function with a prime responsibility to build a positive company image and offer dedicated customer satisfaction. Here are the typical duties of a customer service employee:
- conducting customer satisfaction surveys to understand what areas of the company's services need improvements
- catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
- dealing with customer issues and churning out an easy-to-follow solution
- managing payment and delivery of customer orders
- helping customers choose the right product for their requirements and budget
- handling customer concerns and complaints in a timely manner
- informing customers of upcoming promotions or deals
- establishing a positive rapport with all clients and customers in person or via phone
- forming reports based on customer satisfaction statistics and helping their team to develop new skills
- fixing appointments based on the availability of customers and clients
- interacting with customers to ensure they have a desirable and shareable experience
They often pass on customer service data to higher authorities, which leads to significant changes within the customer service department's response guides and in-house processes.
**Salary**: ₹13,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
- Morning shift
Ability to commute/relocate:
- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
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