Team Leader- CV Capture

4 months ago

Gurugram, India Egon Zehnder Full time

The Company

Egon Zehnder (www.egonzehnder.com) is trusted advisor to many of the world’s most respected organizations and a leading Executive Search firm, with more than 550 consultants and 63 offices in 36 countries spanning Europe, the Americas, Asia Pacific, the Middle East and Africa. Our clients range from the largest corporations to emerging growth companies, government and regulatory bodies, and major educational and cultural institutions. The firm is a private partnership which allows us to operate independent of any outside interests. As a result of this unique culture, Egon Zehnder has the highest professional staff retention rate for a global firm in our profession. We have a blue-chip client base across all industries and operate at the Board and senior management level.

Knowledge Centre India (KCI)

Established in January 2005, KCI in Gurgaon, works in close collaboration with the Global offices of Egon Zehnder. There are 5 teams that make up KCI: Research, Research Operations, Visual Solutions, Projects/CV Capture and Digital IT.

Your Journey at Egon Zehnder Starts Here

At EZ, you have the opportunity to deliver digital transformation initiatives across the globe for the organization. Our focus on emerging technology solutions along with our commitment to internal career growth and exceptional client value has resulted in a firm that is routinely recognized as a “Best Place to Work.”

Requirements

The Position

Team Leader, Quality and Training – CV Capture

The position will be responsible for the day-to-day operations of CV Capture Quality team. This will entail managing a team of Operations Lead, Data Operation Specialist, Senior Data Operation Analyst and Data Operation Analyst within quality team to assist them to manage day to day operations.

The incumbent will report to BU Head.

Shift Timings: Flexible as per business requirement

Principal Responsibilities
  • Handling Client Escalation - Investigation of escalation, sharing feedback with the team member, taking correcting measure and sharing closure with the client
  • Quality Focus – Ensures quality output – doing things right the first time every time. Must have led or worked on Quality Improvement Projects.
  • People Management/Team Building/Training mechanism - building a strong performing team.
  • Analytical bent of mind/Attention to detail/ should be able to understand and analyze data and take actions/ Solution orientation
  • Identifying and Driving quality - Monitoring quality and consistently upping the bar (Quality Management)
  • Hands-on Problem-Solving capability
  • Out of the box thinking and Innovation/Automation of processes or part of processes. Should be able to identify areas which require validation or mistake proofing.
  • Process mapping and re-engineering.
  • Build a robust KRA based performance management process for the team
  • Showcase thought leadership to build creative and insightful solutions.
  • Bring outside in perspective to enhance efficiency and effectiveness of existing processes.
  • Prepare dashboards on key metrics for senior management
  • Foster a culture of agility, elite performance and innovation

 

Candidate Profile
  • Independent thinker with business acumen and industry knowledge.
  • Thought partner who can brainstorm with other managers on developing need-based MIS systems to ensure flagging of any concerns proactively.
  • Excellent knowledge of MS Office; Collate and manage a data repository for the team, data analysis and preparing dashboards/reports etc
  • Must have prior relevant experience in Project Management wrt planning, developing, and executing project.
  • Overall 8 years of experience with min 3 years in a quality management
  • Experience of working on Digital Transformation, Process automation, Transitions and Setting-up of teams, will be a bonus
  • Preferred – Knowledge of Lean/Six Sigma, Agile, Scrum Master, Program Management.

Benefits

Benefits

Benefits which make us unique

At EZ, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Egon Zehnder can mean for you

Benefits Highlights:

  • 5 Days working in a Fast-paced work environment
  • Work directly with the senior management team
  • Reward and Recognition
  • Employee friendly policies
  • Personal development and training
  • Health Benefits, Accident Insurance

Potential Growth for you

We will nurture your talent in an inclusive culture that values diversity. You will be doing regular catchups with your Manager who will act as your career coach and guide you in your career goals and aspirations.

Location

The position is based at Egon Zehnder’s KCI office in Gurgaon, Plot no. 29, Institutional Area Sector 32.

EZIRS Commitment to Diversity & Inclusion

Egon Zehnder Information Research & Services (EZIRS) aims for a diverse workplace and strive to continuously lead with our firm values. We respect personal values of every individual irrespective of race, national or social origin, gender, religion, political or other opinion, disability, age and sexual orientation as warranted by basic rights enshrined in the UN Declaration of Human Rights. We believe diversity of our firm is central to the success and enables us to deliver better solutions for our clients. We are committed to creating an inclusive environment and supportive work environment, where everyone feels comfortable to be themselves and treated with dignity and respect and there is no unlawful discrimination related to employment, recruitment, training, promotion or remuneration.

Egon Zehnder is an Equal Opportunity Employer

Egon Zehnder provides equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, disability, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

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