Service Business Settlement Specialist

5 months ago

Bengaluru, India Ikea Full time

Job ID:

Date posted: 19/06/

Who you are

You see things a little differently. So do we. We believe that what you value is more important than what your CV says. We are looking for Service Business Settlement Specialist, to be successful in this role you are someone who is energised by increasing customer value, driving business growth and contributing to overall success and results through people. You are Inspired by co-creation with colleagues and other IKEA units, working together in an ever-changing multi-dimensional environment

You have knowledge in the following areas:

Bachelor's degree in accounting / finance / economics / Logistics or a related field
3 to 5 years of experience within Finance / Logistics area is an asset / Accounts Payable / Procure to Pay.
Accounting & Finance knowledge
Been part of developing new ways of working and implementing proven solutions for efficiency purpose
Proven track record in delivering under time pressure
Fluent oral and written English
Good knowledge of Service Business Settlement process/procedures in his/her scope
Good computer skills with good knowledge of Microsoft Excel
Good knowledge of processes/procedures within given area of responsibility
Basic knowledge of modern office practices, procedures and equipment
Energised by increasing customer value, driving business growth and contributing to overall success and results through people
Motivated by coaching and developing people
Inspired by working together in an ever-changing multi-dimensional environment leading through co-creation with colleagues.
Inspired by changes and new opportunities

Your responsibilities

GBO is a key partner for Group functions, Businesses and functions to transform and operate new ways of working. In SBS area the GBO will partner with Group Customer Fulfilment to set up value added services and Centers of Expertise. The GBO will be key partner in Procure to Pay process within CFF area for Last Mile deliveries and Core Services. It will require a close dialogue with CFF, Digital, Finance and People and Culture. High growth of CFF area means also high potential to expand GBO scope over time (besides invoicing, also support to sourcing and fulfilment operations). The function will simplify, modernize and automate Customer Fulfilment back-office tasks and business transactions, procurement operations and financial reporting, increase value added services, implement best practice standard ways of working while meeting local regulatory needs, and invest in competence development

Execute daily invoice control (billing) tasks for countries in line with standardised procedures and on timely manner in order to ensure profitability.
Analyse the reports on billing proposal and processed transactions provided from the system (Centiro) to assure data accuracy and compliance.
Standardise and streamline the invoice control process, working proactively together with relevant stakeholders (Service Fulfillment Operations, Customer Service Centre, Sourcing, Business Navigation, Finance, Continuous Improvement), in order to decrease number of manual integrations.
Encourage and promote clear communication and cooperation with Ingka Transport and Business Service Providers and other stakeholders (Service Fulfillment Operations, Customer Service Centre, Sourcing, Business Navigation, Finance) to support the overall business development.
Contribute functional knowledge to cost-efficiency improvement initiatives to ensure agreed service productivity.
Give input on set forecast to improve the Transport and Business Service Providers invoice quality and performance in cooperation with Service Fulfillment Operations.
Act as a trainer for junior co-workers in order to contribute to their development.
Act as a backup for countries outside of given area of responsibility.

About this work area

The GBO is an integrated partner with Countries and Group Functions in Finance, People & Culture, Procurement and Digital to transform, operate and continuously improve our ways of working and use of data and technology. The GBO is a capability and service organization for many function and process areas and is steered by a cross functional GBO Council including Group and Country representation in Finance, Procurement, People & Culture and Digital.

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