Service Business Settlement Specialist

24 hours ago


Bengaluru, Karnataka, India Ikea Full time
About the Role

The Service Business Settlement Specialist will be a key partner for Group functions, Businesses and functions to transform and operate new ways of working. In the SBS area, the Specialist will partner with Group Customer Fulfilment to set up value-added services and Centers of Expertise. The Specialist will be a key partner in the Procure to Pay process within CFF area for Last Mile deliveries and Core Services. It will require a close dialogue with CFF, Digital, Finance and People and Culture.

The Specialist will simplify, modernize and automate Customer Fulfilment back-office tasks and business transactions, procurement operations and financial reporting, increase value-added services, implement best practice standard ways of working while meeting local regulatory needs, and invest in competence development.

Responsibilities

The Service Business Settlement Specialist will execute daily invoice control (billing) tasks for countries in line with standardized procedures and on a timely manner to ensure profitability. The Specialist will analyze the reports on billing proposal and processed transactions provided from the system (Centiro) to assure data accuracy and compliance. The Specialist will standardize and streamline the invoice control process, working proactively together with relevant stakeholders (Service Fulfillment Operations, Customer Service Centre, Sourcing, Business Navigation, Finance, Continuous Improvement), in order to decrease the number of manual integrations. The Specialist will encourage and promote clear communication and cooperation with Ingka Transport and Business Service Providers and other stakeholders (Service Fulfillment Operations, Customer Service Centre, Sourcing, Business Navigation, Finance) to support the overall business development. The Specialist will contribute functional knowledge to cost-efficiency improvement initiatives to ensure agreed service productivity. The Specialist will give input on set forecast to improve the Transport and Business Service Providers invoice quality and performance in cooperation with Service Fulfillment Operations. The Specialist will act as a trainer for junior co-workers in order to contribute to their development. The Specialist will act as a backup for countries outside of the given area of responsibility.

About this Work Area

The GBO is an integrated partner with Countries and Group Functions in Finance, People & Culture, Procurement and Digital to transform, operate and continuously improve our ways of working and use of data and technology. The GBO is a capability and service organization for many function and process areas and is steered by a cross-functional GBO Council including Group and Country representation in Finance, Procurement, People & Culture and Digital.

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