Principal Consultant

3 months ago

Gurugram, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. 

Inviting applications for the role of PrincipalConsultant - UiPath Support

In this role, the Support Developer will take part in RPA production bot maintenance, enhancement, and support activities for Robotics solutions, meet the Incident SLA, and work as per defined Support process & Practices.

Responsibilities

Supporting UiPath RPA platform.

Experience in ServiceNow , similar ITSM tools.

ITIL certifications preferred.

End user issue analysis. , follow up and provide resolution.

Co-ordinate end to end written response between internal teams and clients externally.

Off shore support with rolling shift.

Managing the tickets & ensure SLAs are met.

Experience in web application support experience in a technical/functional support environment.

Experience troubleshooting web applications and strong hold on SQL (SQL Server).

SQL knowledge, and ability to run queries.

Excellent understanding of how web applications work.

Excellent technical and analytical skills.

Solid experience in problem analysis and resolution of software problems.

Proven ability to function in a proactive environment.

Must excel in a fast-paced, agile environment where critical thinking and excellent problem-solving skills are required for success.

Innovative thinker who is positive, proactive, and readily embraces change.

Ability to handle clients professionally during all interfaces.

Excellent written and verbal communication skills.

UiPath Platform Support i.e., UiPath installation and Orchestrator management

AWS Skills

Python

Power Shell

Network skills

Qualifications we seek in you

Minimum qualifications

Experience developing and testing software on a Windows platform including hands-on programming experience in Process Automation Software- UiPath

Understanding of Robotics process automation tool UiPath

Ability to both understand a business process from a workflow diagram and to conceptualize it as an automated solution.

Willingness and ability to blend business analysis with the hands-on configuration of automated processes in the Automation Software Products.

Good communication skills with the ability to present technical details to a non-technical audience.

Ability to talk to the client and get the Business Requirements 

Performs code reviews. Communicates and enforces coding standards

Preferred qualifications 

Certification in leading RPA Products e.g., UiPath, Automation Anywhere or Blue Prism certifications

VB script and Macro experience

Incident management 

Familiarity with service management tools like JIRA and ServiceNow

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