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Product Specialist

2 months ago

New Delhi, India CAE Full time

Role and Responsibilities

CAE is a high technology company, at the leading edge of digital immersion, providing solutions to make the world a safer place. Our flight services business delivers software solutions to more than 150 airline customers.

Here are few reasons why folks love working at CAE 

·Meaningful work that drives professional development 

·Ability to enter and grow within the technology industry 

·Work in a collaborative environment 

·Be part of a high-performance team 

Your Role & Main Responsibilities

Responsibilities:

Acts as Second Level support for Global customers in the Flight Service organizations. Supporting Crew Manager product solutions. Responsible for the analysis, replication, and resolution of medium to high complex problems at multiple layers (application, environment, database, networking) in a high availability environment using advanced software and diagnostics tools. Provides support to both, application front and back-end, as well as recommends best business practices to customers on the application usability and system maintenance. Acts as a liaison with multiple teams across the organization, including Development, Product, and Account Teams, ensuring issues get the proper level of attention and prioritization for customer resolution on maintenance issues/service requests. Responsible for the account management of certain airlines which represents the primary point of contact for that airline from a problem resolution perspective. For Flight Service organization, applies technical knowledge which involves Windows Server operating system, UNIX and Citrix platforms. Must have basic knowledge of PL/SQL, Oracle and RDBMS Scripting, Unix shell script knowledge to resolve complex software problems. Works under general supervision with few direct instructions, decisions are frequently reviewed. May include On-Call work on a 24x7 basis for critical and high severity issues. Decisions and actions have an impact on the success of a team or department. May provide training to other colleagues and new hires. Other potential engagements in other work areas within the company.

Requirements:

Bachelor’s degree or above. An analytical and troubleshooting mindset is a requirement. Previous Customer Support experience (3-5 years) Windows/Unix(Solaris) usage familiarity is desired. Knowledge and expertise in PL/SQL, Oracle database, UNIX shell script, LINUX Operation system, Windows operation system. C++ and JAVA coding background is desired. Excellent communication skills in English (oral and written). Must be organized, able to multi-task, and prioritize daily workload. Airline/Crew Management background is a Must.

#LI-SA02

Position Type

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

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