Technical Specialist

3 months ago

Bengaluru, India Commvault Systems (India) Private Limited Full time
JOB DESCRIPTION

About Commvault  

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over years, more than , organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data. 

JOB DESCRIPTION:

Technical Specialist, Tier 1 (SaaS)

As a Technical Specialist, Tier 1, your mission is to deliver exceptional support for a broad range of customer issues through multiple channels including phone, email, and remote sessions. You will take charge of cases, driving toward successful outcomes with a focus on customer satisfaction. Your outstanding communication will be crucial for documenting case details, and you will balance working independently with teamwork to devise and implement effective solutions.

This role also requires constant engagement with learning, and applying fresh insights from internal resources to stay ahead of technical challenges. With a keen eye for when critical issues is vital. You will have access to advanced productivity tools to maintain the high service quality that defines our team's success and develops an outstanding customer experience.

What you’ll do…

Delivering top-tier support for complex, show-stopper issues through phone, email, and remote assistance including working with enterprise customers

Commitment to ensuring the success and fulfillment of our global customer base.

Handling a high volume of cases while ensuring a high rate of successful resolutions.

Possessing strong written and verbal communication abilities, with a focus on detailed case documentation.

Demonstrating the ability to work both independently and multi-functionally, crafting optimal solutions to customer issues and ensuring quality outcomes.

Replicating technical problems internally for better understanding and resolution.

Continuously acquiring and applying knowledge from internal community resources.

Recognizing when cases need to be raised due to technical complexities or strategic considerations.

Mentor and coach new engineers in the team.

Demonstrating internal labs and simulators for testing and analysis.

Effective communication skills to clearly articulate issues and provide appropriate solutions or action plans to customers.

Contributing productively to weekend shifts, ensuring consistent support.

Applying productivity tools like softphone systems and CRM ticketing platforms effectively.

Actively participate and give in the Commvault community

Who you are…

Knowledge of Commvault Product Portfolio or any other Data Protection Solution will be desirable.

Proficient knowledge of operating system platforms, such as on-premises hypervisors (VMware or Hyper-V), Windows Server, and Linux/Unix OS, with the ability to solve issues confidently

Experience with Cloud Storage Technologies such as AWS, GCP & and Azure

Intermediate to Sophisticated understanding of one or more of the cloud hypervisors like Azure, AWS / containers like Kubernetes along with the awareness of their interaction with Commvault as a product.

Intermediate to Advanced understanding of network principles and familiarity with network debugging tools like Wireshark, tcp dump, and others.

Experience with storage concepts such as SAN/NAS, and the capacity to fix storage-related problems effectively.

Intermediate to Advanced understanding of Windows/Linux File System and ability to address issues related to it.

Hands-on experience working in one of these technology areas - Oracle, HANA, DB2, MySQL, or any other DBs

Hands-on experience on any appliance like NetApp/EMC/Nutanix

Intermediate to Advanced experience with Active Directory, Microsoft Exchange and SQL Server, along with a foundational understanding of Active Directory Services, MS SharePoint, and Office .

Understanding of backup-related issues and experience with tools for OS and application recovery.

Ability to solve connectivity, name resolution, and performance-based issues with operating systems and/or hardware.

Ability to learn new technologies and apply this knowledge to fix various system and application problems.

Ability to thrive in a dynamic setting, quickly adapting to changing priorities & maintaining composure & effectiveness under pressure.

A solid foundation in relevant technologies with a commitment to staying informed about industry trends & emerging tools.

Commvault professional advanced certification is desired

Experience working in a SaaS environment is preferable

What We Offer:

A dynamic & challenging work environment with opportunities for personal & professional growth.

Competitive salary & benefits package.

Comprehensive health & wellness programs including gym access, health cover, & mental health support to ensure the wellbeing of our employees.

A workplace that fosters a supportive & collaborative culture, encouraging team engagement, open communication, & mutual respect, creating an empowering environment for all employees.

Access to a range of training & development opportunities to enhance your skills & knowledge, keeping you at the forefront of industry practices.

Provision of brand-new technology & tools to ensure you have everything needed to excel in your role.

A culture that recognizes & rewards hard work and achievements, including performance bonuses, awards, & career advancement opportunities.

You’ll love working here because :

Continuous professional development, product training, and career pathing

Annual health check-ups, Car lease Program, and Tuition Reimbursement

An inclusive company culture, an opportunity to join our Community Guilds

Personal accident cover and Term life cover

LI-VK1

Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.

Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email

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