Technical Specialist

1 month ago


Bengaluru, India ACCENTRIX SOLUTIONS Full time

Company Overview


Accentrix Solutions is a leading provider of specialized staffing solutions. With our expertise in the Information Technology & Services industry, we help organizations make informed decisions about the best candidates for their current and long-term requirements. Our commitment to excellence and our extensive network of top talent set us apart from the competition.


Job Overview


Accentrix Solutions is seeking a Technical Specialist to join our team. As a Technical Specialist, you will be responsible for providing technical support and solutions to our clients. This is a full-time position based in Bangalore, Karnataka, India.


Qualifications and Skills


  • Junior: 1 to 3 years of experience in a similar technical support role
  • Proficiency in Office360, Microsoft, Citrix, and VPN
  • Strong customer service and problem-solving skills
  • Ability to handle multiple chat conversations simultaneously
  • Excellent verbal and written communication skills
  • Familiarity with ITIL processes and best practices
  • Certifications in relevant technologies are a plus


Roles and Responsibilities


  • Provide technical support to clients, troubleshoot issues, and find solutions
  • Assist in the installation, configuration, and maintenance of software and hardware systems
  • Collaborate with clients to understand their technical requirements and provide appropriate recommendations
  • Conduct system performance evaluations and implement necessary adjustments
  • Ensure timely resolution of technical issues and communicate effectively with clients
  • Document technical processes, procedures, and troubleshooting steps
  • Stay up-to-date with the latest industry trends and technologies







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