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Systems Operations Manager

3 months ago


Chennai, India WELLS FARGO BANK Full time
About this role:

CT is currently looking for a Systems Operations Manager to join our high performing team. Manager will be responsible for defining and implementing a comprehensive monitoring solution that will be leveraged by Platform team. Provides technical systems support within a technology organization. Duties are varied and may include one or more of the following: provides support for highly complex technical issues and initiatives related to large-scale applications, systems and other technical products and services.

Responsibilities:
  • Manage a Systems Operations team of analysts that monitor installed systems and infrastructure
  • Engage stakeholders and internal partners associated with the Systems Operations functional area.
  • Work with management and internal team to build a high touch Mission Control Team in Chennai.
  • Work with horizontal platform Teams to bring down alert noise and increase resolution steps in alert runbook.
  • Identify and recommend opportunities within Systems Operations to increase system efficiency and lower human intervention time on technical tasks.
  • Make decisions and resolve issues regarding operating systems, application software, and system management tools to meet business objectives.
  • Interpret and develop policies and procedures and understand compliance and risk management requirements for supported system area.
  • Collaborate and consult with analysts, Information Technology personnel, or vendors.
  • Manage mid to highly experienced analysts.
  • Manage allocation of people and financial resources for Systems Operations.
  • Mentor and guide talent development of direct reports and assist in hiring.
Required Qualifications:
  • 4+ years of Systems Engineering, and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 2+ years of Leadership experience
Desired Qualifications:
  • Bachelor's Degree in computer science or Engineering or Related Field.
  • Total experience of 10+ years with proven Technical Expertise with one or more of the following:
    • Technical: Unix/Linux, Windows Server, Oracle, MSSQL, MongoDB, Batch Autosys, Quartz, Windows Scheduler
    • Observability: BigPanda, AppD, Splunk and JIRA, Prometheus, Elastic, Mainframe
    • Work Management: Jira, Confluence
    • Operations Tools: ServiceNow, BigPanda
    • OS and Platform: Windows, Linux, PCF
    • Having fundamentals of ITIL Framework (Incident, Problem and Change management).
  • Familiarity with large scale distributed systems and high-availability architectures.
  • Good to have skills on middleware support for Apache, Tomcat, JBOSS, IIS, WebSphere, Weblogic.
  • Fluency in English and at least one regional language.
Posting End Date:
29 Aug 2024
*Job posting may come down early due to volume of applicants.

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