Tier 2 Manager
3 weeks ago
Job Description
Primary Responsibilities:
Managing all daily operational activity, such as but not limited to:
Qualifications
Position Requirements:
5+ years of experience as a technical trouble ticket manager or supervisor, with 15+ reports, at a large 24x7 MSP/ISP that offers Internet, networking, security, HPBX, SD-WAN, and SIP services via a multitude of carriers and circuit types (mobile wireless, satellite, fixed wireless, DoCSIS, DSL, TDM, fiber/copper Ethernet). 3+ years of experience as a senior NOC or repair technician that individually resolved Internet, networking, security, HPBX, SD-WAN, and SIP services. Deep demonstrable understanding of the OSI layers and troubleshooting techniques across them for all applications/services. Strong educator/mentoring skills to provide escalation-level assistance and support to technicians and supervisors that may require guidance on open tickets. Hands-on experience and technical certifications with Fortinet FW/SD-WAN/Wi-Fi/switches, Velo/VMware/Broadsoft SD-WAN, Cisco Meraki routers/switches/Wi-Fi, PEPlink and/or BEC mobile wireless routers and modems, the Cisco Broadsoft/Webex or Microsoft Metaswitch HPBX platforms, and finally CLI-based BGP/OSPF/VLANs/AAA/security routing and switching on Cisco, Adtran, and Fortinet devices. 5 years of experience with monitoring platforms, as well as the functional development, tool development, and automation related to those platforms. Deep understanding of how SNMP, ICMP, scripts, API, closed portals, vendor OSS/BSS platforms, Syslog, RADIUS logs, SNMP alerts, TACACS logs, can be leverages to improve the customer experience, and improve Tier 2 event awareness and performance. Proven ability to source and hire highly skilled technicians from any location across the planet, integrate them into a technical support infrastructure, and manage their performance.Demonstrable history, focus, and mastery of responsibilities outlined above
Additional Information
WHAT THIS COMPANY OFFERS YOU:
Medical Benefits with optional supplemental services through AFLAC Paid Time-Off Plan Paid Holidays 401K with employer match AT&T Discount on personal mobile planThis remote role is open to candidates anywhere in the United States.
-
Tier 2 Manager
3 weeks ago
pune, India AireSpring Full timeJob Description Primary Responsibilities:Managing all daily operational activity, such as but not limited to: Personnel performance, evaluations, priorities, training, certifications, scheduling, retention, and new hires.To ensure documentation is done of the procedures, policies, and processes, to include but not limited to, troubleshooting...
-
Tier 2 Manager
2 weeks ago
pune, India AireSpring Full timeJob Description Primary Responsibilities:Managing all daily operational activity, such as but not limited to: Personnel performance, evaluations, priorities, training, certifications, scheduling, retention, and new hires.To ensure documentation is done of the procedures, policies, and processes, to include but not limited to, troubleshooting...
-
Tier 2 Manager
3 weeks ago
Pune, India AireSpring Full timeJob DescriptionPrimary Responsibilities:Managing all daily operational activity, such as but not limited to:Personnel performance, evaluations, priorities, training, certifications, scheduling, retention, and new hires.To ensure documentation is done of the procedures, policies, and processes, to include but not limited to, troubleshooting guides, resolution...
-
Compute, Tier 2 Network Technician
6 days ago
Pune, India GTT Communications Full timeCompute, Tier 2 Network Technician **Job Description**: - Role Summary: Internal Departments they will interact with: NMC, Tier 2, Tier 3, Carrier Management. Main Responsibilities: - Logging all relevant incident/service request details, allocating categorization and prioritization codes. - Providing first-line investigation and diagnosis using approved...
-
Tier 2 Security
3 weeks ago
Pune, India AireSpring Full timeJob Description Primary Responsibilities: Managing daily security and SD-WAN operational activity, such as but not limited to:Lead and coach Tier 2 security and SD-WAN group that primary deal with complex enhanced data services, such as Fortinet security/SD-WAN/LAN/WAN/Wi-Fi, VeloCloud/VMware/Broadcom SD-WAN/LAN/WAN, and Merki...
-
Tier 2 Security
2 weeks ago
Pune, India AireSpring Full timeJob Description Primary Responsibilities: Managing daily security and SD-WAN operational activity, such as but not limited to:Lead and coach Tier 2 security and SD-WAN group that primary deal with complex enhanced data services, such as Fortinet security/SD-WAN/LAN/WAN/Wi-Fi, VeloCloud/VMware/Broadcom SD-WAN/LAN/WAN, and Merki...
-
Tier 2 Security
3 weeks ago
Pune, India AireSpring Full timeJob DescriptionPrimary Responsibilities:Managing daily security and SD-WAN operational activity, such as but not limited to:Lead and coach Tier 2 security and SD-WAN group that primary deal with complex enhanced data services, such as Fortinet security/SD-WAN/LAN/WAN/Wi-Fi, VeloCloud/VMware/Broadcom SD-WAN/LAN/WAN, and Merki...
-
Associate, Client Support Tier 2
2 months ago
Pune, Maharashtra, India Fiserv, Inc. Full time**Calling all innovators - find your future at Fiserv.** We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit...
-
Ip Tier 2 Network Technician
1 week ago
Pune, India GTT Communications Full timeOrganization: GTT Communications, Inc. (GTT), formerly Global Telecom and Technology, is a multinational telecommunications and internet service provider company with headquarters in McLean, Virginia. GTT operates a Tier 1 IP network, and provides transport and infrastructure; Internet; wide area networking, SD-WAN; managed services; and voice and video...
-
Ip Tier 2 Network Technician
6 days ago
Pune, India GTT Communications Full timeOrganization: GTT Communications, Inc. (GTT), formerly Global Telecom and Technology, is a multinational telecommunications and internet service provider company with headquarters in McLean, Virginia. GTT operates a Tier 1 IP network, and provides transport and infrastructure; Internet; wide area networking, SD-WAN; managed services; and voice and video...
-
Tier 1 Engineer
3 weeks ago
Pune, India GTT Communications, Inc. Full timeInternal Departments they will interact with: NMC, Tier 2, Tier 3, Carrier Management. Main Responsibilities: Logging all relevant incident/service request details, allocating categorization and prioritization codes. Providing first-line investigation and diagnosis using approved tools, systems and procedures. Resolving/fulfilling incidents/service...
-
Tier 1 Engineer
3 weeks ago
pune, India GTT Communications, Inc. Full timeInternal Departments they will interact with: NMC, Tier 2, Tier 3, Carrier Management. Main Responsibilities: Logging all relevant incident/service request details, allocating categorization and prioritization codes. Providing first-line investigation and diagnosis using approved tools, systems and procedures. Resolving/fulfilling...
-
Tier 1 Engineer
2 weeks ago
Pune, India GTT Communications, Inc. Full timeInternal Departments they will interact with: NMC, Tier 2, Tier 3, Carrier Management. Main Responsibilities: Logging all relevant incident/service request details, allocating categorization and prioritization codes. Providing first-line investigation and diagnosis using approved tools, systems and procedures. Resolving/fulfilling incidents/service...
-
Compute, Tier 1 Network Technician
2 months ago
Pune, India GTT Communications Full timeNote: This job profile may include more than one business title job description. See below for each job descriptions listed out by *Business Title. Keep only the job description details required for job requisitions. - Carrier Relationship Technician Role Summary: Carrier Relationship Technician is the position that interacts with our external providers...
-
Compute, Tier 1 Network Technician
5 days ago
Pune, India GTT Communications Full timeNote: This job profile may include more than one business title job description. See below for each job descriptions listed out by *Business Title. Keep only the job description details required for job requisitions. - Carrier Relationship Technician Role Summary: Carrier Relationship Technician is the position that interacts with our external providers...
-
O2C Tier 2 Inquiry Support
2 months ago
Pune, India NielsenIQ Full timeJob DescriptionPosition Summary:The Order to Cash (O2C) Inquiry Tier 2 Support Associate at NIQ enhances our Finance Operations team and is pivotal in facilitating the seamless execution of the order to cash process, focusing specifically on managing inquiries and resolving issues that arise during the O2C cycle. This role serves as a crucial link between...
-
Tier 2 Security
3 weeks ago
Pune, Maharashtra, India AireSpring Full time**Company Description** Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has...
-
O2C Tier 2 Inquiry Support
4 weeks ago
pune, India NielsenIQ Full timeJob Description Position Summary: The Order to Cash (O2C) Inquiry Tier 2 Support Associate at NIQ enhances our Finance Operations team and is pivotal in facilitating the seamless execution of the order to cash process, focusing specifically on managing inquiries and resolving issues that arise during the O2C cycle. This role serves as a...
-
O2C Tier 2 Inquiry Support
3 weeks ago
Pune, India NielsenIQ Full timeCompany DescriptionNIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer...
-
O2C Tier 2 Inquiry Support
3 weeks ago
pune, India NielsenIQ Full timeCompany Description NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive...