Tier 2 Security

4 weeks ago

Pune Maharashtra, India AireSpring Full time

**Company Description**
Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free.

As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service.

The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology partners.

We have received more than 100 coveted industry awards including "Product of the Year
- SD-WAN and UCaaS", "Excellence in Customer Service", "Unified Communications Excellence", "Best in Show," "Best Telecom Deal" and "Top Channel Program".”

We combine incredible growth with the stability of a privately held, diversified, and debt free company. We work hard, play hard, celebrate our successes and pursue our goal of delighted customers with relentless passion.

Our experienced leadership team supports a vibrant and entrepreneurial corporate culture, giving you the chance to use your talents to make a real difference. At AireSpring, you’ll work alongside other smart and dedicated people to solve business and technology challenges while delivering excellent service to all of our customers.

A Unique Opportunity:
AireSpring is committed to delivering exceptional user experiences through intuitive and visually appealing customer portals. We are seeking a talented, entrepreneurial Digital Product Manager to join our team and lead the portal evolution of our new AI based ITSM customer portal, enhancing the usability and aesthetics and effectiveness of this revolutionary, industry leading customer-facing platform.

Primary Responsibilities:

- Managing daily security and SD-WAN operational activity, such as but not limited to:

- Lead and coach Tier 2 security and SD-WAN group that primary deal with complex enhanced data services, such as Fortinet security/SD-WAN/LAN/WAN/Wi-Fi, VeloCloud/VMware/Broadcom SD-WAN/LAN/WAN, and Merki security/SD-WAN/LAN/WAN/Wi-Fi.
- Complete annual and ad hoc personnel performance evaluations.
- Train and educate personnel on trouble ticket resolution, communication, ticket prioritization, and follow-up improvement opportunities.
- Organize and host weekly or bi-weekly training sessions with specifically selected personnel to ensure all technicians can perform to the required standard, and to ensure they maintain existing or gain new industry certifications.
- Ensure that established processes, procedures, policies, troubleshooting/resolution guides, and troubleshooting/resolution walkthroughs are followed.
- Identify documentation that is required but not present, or requires an update, and assign resources for its completion.
- Timely interaction takes place
- Ticket resolution is achieved in an appropriate amount of time
- Communication is detailed, frequent, informative, and correct
- Customers and agents are pleased with the outcome and level of engagement
- Detailed and correct root cause data is gathered, per ticket, which is critical information that assists AireSpring in improving the customer experience on a go-forward basis, and to eliminate, reduce, or shorten, future similar or related tickets.
- Review individual and overall key performance indicators, SLAs, SLOs, and provide corrective actions to remedy deviations prior to becoming problems.
- Assist technicians in their ongoing work on open trouble tickets, with the goal to improve the customer experience and reduce the duration of the ticket.
- Identify patterns where ticket activity can be eliminated or reduced via education, training, improved or additional documentation, process changes, and/or tool enhancement.
- Act as the primary escalation point of contact for issues raised beyond the technician level and own a timely path to resolution and communication related to the escalation.

**Qualifications**
Position Requirements:

- 3+ years of experience as a NOC or repair supervisor at a large 24x7 MSP/ISP that offers Internet, networking, security, and SD-WAN via a multitude of carriers and circuit types (mobile wireless, satellite, fixed wireless, DoCSIS, DSL, TDM, fiber/copper Ethernet).
- 4+ years of experience as a senior NOC or repair technician that individually resolved Internet, networking, security, and SD-WAN service issues.
- Educator/mentor skills to provide assistance and support to technicians that may require guidance on open tickets.
- Verbal and written skills to provide an outstanding level of education, sup

  • Tier 2 Security

    6 days ago

    Pune, Maharashtra, India AireSpring Full time

    Job Description Primary Responsibilities: Managing daily security and SD-WAN operational activity, such as but not limited to:Lead and coach Tier 2 security and SD-WAN group that primary deal with complex enhanced data services, such as Fortinet security/SD-WAN/LAN/WAN/Wi-Fi, VeloCloud/VMware/Broadcom SD-WAN/LAN/WAN, and Merki...

  • Tier 2 Manager

    3 weeks ago

    pune, India AireSpring Full time

    Job Description Primary Responsibilities:Managing all daily operational activity, such as but not limited to: Personnel performance, evaluations, priorities, training, certifications, scheduling, retention, and new hires.To ensure documentation is done of the procedures, policies, and processes, to include but not limited to, troubleshooting...

  • Tier 2 Manager

    4 weeks ago

    Pune, India AireSpring Full time

    Job Description Primary Responsibilities: Managing all daily operational activity, such as but not limited to: Personnel performance, evaluations, priorities, training, certifications, scheduling, retention, and new hires.To ensure documentation is done of the procedures, policies, and processes, to include but not limited to, troubleshooting guides,...

  • Tier 2 Manager

    3 weeks ago

    Pune, India AireSpring Full time

    Job Description Primary Responsibilities: Managing all daily operational activity, such as but not limited to: Personnel performance, evaluations, priorities, training, certifications, scheduling, retention, and new hires.To ensure documentation is done of the procedures, policies, and processes, to include but not limited to, troubleshooting guides,...

  • Tier 2 Manager

    4 weeks ago

    pune, India AireSpring Full time

    Job Description Primary Responsibilities:Managing all daily operational activity, such as but not limited to: Personnel performance, evaluations, priorities, training, certifications, scheduling, retention, and new hires.To ensure documentation is done of the procedures, policies, and processes, to include but not limited to, troubleshooting...

  • Tier 2 Manager

    6 days ago

    Pune, Maharashtra, India AireSpring Full time

    Job Description Primary Responsibilities:Managing all daily operational activity, such as but not limited to: Personnel performance, evaluations, priorities, training, certifications, scheduling, retention, and new hires.To ensure documentation is done of the procedures, policies, and processes, to include but not limited to, troubleshooting guides,...

  • Tier 2 Manager

    4 weeks ago

    Pune, India AireSpring Full time

    Job DescriptionPrimary Responsibilities:Managing all daily operational activity, such as but not limited to:Personnel performance, evaluations, priorities, training, certifications, scheduling, retention, and new hires.To ensure documentation is done of the procedures, policies, and processes, to include but not limited to, troubleshooting guides, resolution...

  • Tier 2 Security

    4 weeks ago

    Pune, India AireSpring Full time

    Job Description Primary Responsibilities: Managing daily security and SD-WAN operational activity, such as but not limited to:Lead and coach Tier 2 security and SD-WAN group that primary deal with complex enhanced data services, such as Fortinet security/SD-WAN/LAN/WAN/Wi-Fi, VeloCloud/VMware/Broadcom SD-WAN/LAN/WAN, and Merki...

  • Tier 2 Security

    3 weeks ago

    Pune, India AireSpring Full time

    Job Description Primary Responsibilities: Managing daily security and SD-WAN operational activity, such as but not limited to:Lead and coach Tier 2 security and SD-WAN group that primary deal with complex enhanced data services, such as Fortinet security/SD-WAN/LAN/WAN/Wi-Fi, VeloCloud/VMware/Broadcom SD-WAN/LAN/WAN, and Merki...

  • Tier 2 Security

    4 weeks ago

    Pune, India AireSpring Full time

    Job DescriptionPrimary Responsibilities:Managing daily security and SD-WAN operational activity, such as but not limited to:Lead and coach Tier 2 security and SD-WAN group that primary deal with complex enhanced data services, such as Fortinet security/SD-WAN/LAN/WAN/Wi-Fi, VeloCloud/VMware/Broadcom SD-WAN/LAN/WAN, and Merki...

  • Compute, Tier 2 Network Technician

    2 weeks ago

    Pune, India GTT Communications Full time

    Compute, Tier 2 Network Technician **Job Description**: - Role Summary: Internal Departments they will interact with: NMC, Tier 2, Tier 3, Carrier Management. Main Responsibilities: - Logging all relevant incident/service request details, allocating categorization and prioritization codes. - Providing first-line investigation and diagnosis using approved...

  • Associate, Client Support Tier 2

    2 months ago

    Pune, Maharashtra, India Fiserv, Inc. Full time

    **Calling all innovators - find your future at Fiserv.** We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit...

  • Security Officer

    7 days ago

    Borivali, Mumbai, Maharashtra, India Globe Security Full time

    1. Sourcing security guards 2. Deploying Guards 3. Rounding 4. Providing replacement 5. Basic onsite training Area Officer should have security expereience and have network with guards in order to find and deploy guards. Pay: ₹20,000.00 - ₹26,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Day shift - Rotational...

  • Security Guard

    2 months ago

    Vasai, Maharashtra, India Top four security Full time

    Job duties and responsibilities of a security guard: 1. Patrol designated areas to ensure the safety and security of people and property. 2. Monitor security cameras and alarms to detect and respond to security threats. 3. Control access to buildings, facilities, and other designated areas. 4. Check the credentials of individuals entering restricted...

  • Security Guard

    2 months ago

    Hadapsar, Pune, Maharashtra, India Harrier Security Services Pvt. Ltd. Full time

    Requirement of Security Guard: 1) Address : Satar Nagar, Hadapsar, Pune, Autadwadi Handewadi, Maharashtra 4110 2) Designation : Security Guard 3) Security Guard Salary : 12000/- p.m 4) Quality of GDA 1. Between age of 22 to 35 5) Minimum 10 pass 6) Minimum 6 month or 1 year experience **Salary**: From ₹12,000.00 per month Schedule: - Day...

  • Tier Lvl 2 Support Cloud Monitoring Apps

    7 days ago

    Pune, Maharashtra, India Vertiv Group Corp Full time

    Tier Lvl 2 support Cloud Monitoring apps - AM **RESPONSIBILITIES** Technical Support Provide Technical Assistance Self-deploy for on-site Technical Assistance as required with mínimal supervision Model and enforce Vertiv safety and security guidelines at all times Lead customer meetings as directed Lead root cause investigations Proactively identify...

  • Senior Security Engineer

    4 weeks ago

    Pune, India TAC Security Full time

    Job Title: Senior Security Engineer - VAPTLocation: Pune, IndiaCompany DescriptionTAC Security is a global leader in vulnerability management that specializes in protecting Fortune 500 companies, leading enterprises, and governments worldwide. With its AI-based Vulnerability Management Platform ESOF (Enterprise Security in One Framework), TAC Security...

  • Ip Tier 2 Network Technician

    3 weeks ago

    Pune, India GTT Communications Full time

    Organization: GTT Communications, Inc. (GTT), formerly Global Telecom and Technology, is a multinational telecommunications and internet service provider company with headquarters in McLean, Virginia. GTT operates a Tier 1 IP network, and provides transport and infrastructure; Internet; wide area networking, SD-WAN; managed services; and voice and video...

  • Ip Tier 2 Network Technician

    2 weeks ago

    Pune, India GTT Communications Full time

    Organization: GTT Communications, Inc. (GTT), formerly Global Telecom and Technology, is a multinational telecommunications and internet service provider company with headquarters in McLean, Virginia. GTT operates a Tier 1 IP network, and provides transport and infrastructure; Internet; wide area networking, SD-WAN; managed services; and voice and video...

  • Compute, Tier 1 Network Technician

    2 months ago

    Pune, India GTT Communications Full time

    Note: This job profile may include more than one business title job description. See below for each job descriptions listed out by *Business Title. Keep only the job description details required for job requisitions. - Carrier Relationship Technician Role Summary: Carrier Relationship Technician is the position that interacts with our external providers...