Production Support/SRE Lead

6 months ago

Pune, India F337 Deutsche India Private Limited, Pune Branch Full time

Description

As part of the ConUAT Delivery team we are looking for a production support, site reliability engineering lead that can manage the day-to-day operations of the E2E controlled UAT client testing ecosystem.This role will have three main responsibilities, managing & supporting the pre-production client testing ecosystem which includes analysis, investigation and resolution of environment related incidents and problems. Managing and supporting the SDLC process and related tasks. Leading team members that will be providing site reliability engineering, improving what we do on a day-to-day basis, e.g. automating manual repetitive operational, housekeeping and maintenance tasks. What we’ll offer you As part of our flexible scheme, here are just some of the benefits that you’ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your Key Responsibilities Assisting the team with the investigation & resolution of complex and major/critical Incidents Driving the problem management function, including troubleshooting, root cause analysis, known error establishment, and resolution determination. Working with the team to drive and conduct advanced troubleshooting of environment/database/application issues and batch job failures, escalating to and liaising with development teams where necessary. Manage the quality of our support documentation, ensuring that everything the team does is documented. Review Health Checks & Monitoring, ensuring they are fit for purpose, automating to the extent possible Identify issues that are due to application or data issues, highlight and escalate accordingly. Implementing Continuous Integration, Delivery, and Deployment Following Infrastructure as Code principles Sharing your knowledge with other team members to cross pollinate skills. Participating and driving all agile ceremonies including a scrum master for our daily stand up Ensuring that we systematically automate and optimize all manual repetitive tasks Support and work alongside cross-functional engineering team on the latest technologies Iterate on best practices to increase the quality & velocity of the team. Ensure we have on-call responsibilities scheduled for all Holiday’s. Provide continuous service improvement. Your Skills & Experience 12+ years of large IT organisation experience working in a support environment (production), supporting mission critical complex transactional systems utilizing a large number of technologies. Previous experience providing application/environment support. 5+ years of previous experience managing medium sized technology teams. Extensive experience with assessing problems without having to follow documented instructions / rely on SMEs, break them down into constituent parts and direct the required remediation actions. Experience or exposure to any or all of the following technologies a plusLinux OS and scriptingJava developmentAnsible/YAML scriptingGeneos/New Relic or similar monitoring tools Oracle databaseSQL PL/SQLITIL frameworkExperience of working with offshore and outsourced teamsProven project management deliveryUsing agile methodologies and practices Proven delivery track record. Results orientated. Creativity and innovation – challenge the status quo and be a visionary. Leverage internal ‘know how’. Communication – Fluent English (written/verbal) with the ability to communicate clearly and effectively across the Bank. Show desire and courage for leading innovation within their local organisation, delivering through influence flexible and agile thinking – comfortable with changing direction to meet dynamic business requirements. Collaborative – work as part of the broader team, both within the Deutsche Bank organisation and externally with suppliers / partners. Flexible and agile thinking – comfortable with changing direction to meet dynamic business requirements. Resilience – capable of working alone or as part of a team to influence stakeholders across organisational boundaries. Tenacity – ability to drive ideas through, often against resistance. Ability to manage the expectations of stakeholders. Passion about sharing knowledge and best practice. Ability to work in virtual teams and in matrix organizations. Strong analysis, interpretation & problem-solving skills Ability to work well under pressure, and deal with demanding stakeholders. Negotiation & Conflict Resolution – ability to manage competing agendas and business priorities at all levels of the organization, creating successful win–win situations. Bachelor’s degree from an accredited college or university with a concentration in Computer Science or IT-related discipline (or equivalent work experience or diploma) Relevant Technical Certifications How we’ll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs

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