Team Manager

3 months ago


Chennai, India Wizaltia Hr Solutions Full time
Job Title: Team ManagerContact Centre (BankingLOB)Location:ChennaiKarapakkamIndustry:BankingPosition:1 OpeningJobDescription:We are seeking anexperienced Team Manager for our Chennai Contact Centrespecializing inBanking LOB (Line ofBusiness). The ideal candidate should have a strong backgroundinmanaging teams within a contact centreenvironment specifically in phone banking orcontactcentres from leading banks such asHDFC Citi Kotak Axis Standard Chartered ICICIHSBCYes Bank orIDFC.KeyResponsibilities:1.Team Management: Manage andlead a team of 3 to 4 Team Leaders. Ensurethe effective performance of the teams by providing guidancesupport and training. Monitor and drive theoverall performance metrics and KPIs of the team leaders andtheirrespectiveteams.2. SalesLeadership: Drive salesinitiatives and achieve targets within the contactcentre. Implement sales strategies toimprove the overall sales performance.Ensure the team is motivated and aligned with the sales goals ofthe organization.3.Operational Excellence:Ensure the smooth operation of the contact centre addressing anyissues or challengesthatarise.Collaborate with other departments to optimize processes andimprove customer experience. Maintain highlevels of customer satisfaction by ensuring that the team deliversqualityservice.4.Communication: Maintaineffective communication with team members senior management andclients. Ensure that the team is informed ofany updates changes or newinitiatives.Qualifications:Experience: At least 2 to 3years of experience as a Team Manager in a contact center or phonebankingrole within the specified banks (HDFCCiti Kotak Axis Standard Chartered ICICI HSBCYesBank orIDFC). SalesExperience: Proven trackrecord in driving sales within a contact centerenvironment. CommunicationSkills: Excellentcommunication skills in both English and Hindi aremandatory.AdditionalRequirements: Strongleadership and team management skills.Ability to work in a fastpaced environment and handle multiplepriorities. A proactive approach toproblemsolving and decisionmaking.Note:Candidates must have experience in the contact center or phonebanking roles from thespecified banks.Candidates with branch or backend process experience will not beconsidered.

hdfc,citi,hindi,management,operationalexcellence,phone banking,mobile banking,yes bank,salesexperience,sales,service,axis,team management,idfc,salesleadership,contact center,standardchartered,english,icici,bpo,contact center management,communicationskills,communication,hsbc,contactcentre,kotak


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