Lead Exam Functionary Resource Management

2 weeks ago


Mumbai, India PeopleLogic Full time

AbouttheCustomer

Companyis a strategic unit of an MNC company focused on ManufacturingIndustries (SMB) Educational Institutions and ExaminationBoards.

AbouttheRole

Designation:LeadExam Functionary Resource Management

RoleDescription:

  • AssistOperations Team in conducting fair and smooth LAN BasedAssessments
  • Workingclosely with vendors in building a pool of trained and certifiedinvigilators

andmanaging existing ones as per businessrequirement

  • Liaisewith vendors and ensure all ELIs meet the prerequisite as perSLA
  • Coordinatewith iON academy team to plan training and assessment forELIs
  • Planningof ELI requirement per session across different venues based oncustomer

instructionsand contractual terms. Ensure ELI list is received from vendorswithin

TAT

  • Trackingand managing attendance of ELIs deployed at variousvenues
  • Presenceat the test centers to audit performance of ELIs. Arrangingdebriefing

sessionsto share audit observations and providefeedback

  • Auditvendors to ensure that the ELIs allocated for the session meet allcriteria

outlinedin the contract (E.g. ELI age education BGC and professionalrecords).

Organizeregular review calls with the vendor and operationsteam

  • Handleescalations on exam days wrtinvigilators
  • Monitorregular shuffling of ELI pool betweenvenues
  • Liaisewith vendor and ensure action is taken against ELIs involved inmalpractice
  • Assistingin creating relevant SOPs and procedure manuals and ensurethe

documentsare updated as per latestpolicies

  • Relationshipmanagement withvendors
  • Ensuretasks are carried out within approved budgets. Verify ELI invoicessubmitted

byvendors

  • Generatingand sharing relevant reports/dashboards with allconcerned

stakeholders

  • Performingtrend analysis on regular basis to prepare plan to counterany

deviations.Implementing corrective and preventive actions to avoidrecurrence

  • Workingclosely with various stakeholders (Operations HR Finance Academyand

vendorsetc.) to ensure all processes wrt invigilators arestreamlined

  • Workingwith National Head in designing and developing of KPIs and KRIs totrack

performanceofinvigilators

  • Ensuretasks are carried out within approved budgets at PAN Indialevel
  • Additionaltasks as and whenrequired.


WorkLocation:

Mumbai

WorkExperience:

37Yearsofexperience

Backgroundand Requirements

JobRequirements

Skillsrequired:

  • OperationsManagement
  • Accountable
  • Teamplayer
  • VendorManagement
  • ResourceManagement
  • Budgetmanagement
  • RelationshipManagement
  • Decisionmaker
  • PeopleManagement
  • Problemsolver
  • Analyticsand eye fordetail
  • Goodcommunication
  • Riskanalysis
  • Flexibleandadaptable




Operations ManagementAccountable



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