Lead Exam Functionary Resource Management
2 weeks ago
AbouttheCustomer
Companyis a strategic unit of an MNC company focused on ManufacturingIndustries (SMB) Educational Institutions and ExaminationBoards.
AbouttheRole
Designation:LeadExam Functionary Resource Management
RoleDescription:
- AssistOperations Team in conducting fair and smooth LAN BasedAssessments
- Workingclosely with vendors in building a pool of trained and certifiedinvigilators
andmanaging existing ones as per businessrequirement
- Liaisewith vendors and ensure all ELIs meet the prerequisite as perSLA
- Coordinatewith iON academy team to plan training and assessment forELIs
- Planningof ELI requirement per session across different venues based oncustomer
instructionsand contractual terms. Ensure ELI list is received from vendorswithin
TAT
- Trackingand managing attendance of ELIs deployed at variousvenues
- Presenceat the test centers to audit performance of ELIs. Arrangingdebriefing
sessionsto share audit observations and providefeedback
- Auditvendors to ensure that the ELIs allocated for the session meet allcriteria
outlinedin the contract (E.g. ELI age education BGC and professionalrecords).
Organizeregular review calls with the vendor and operationsteam
- Handleescalations on exam days wrtinvigilators
- Monitorregular shuffling of ELI pool betweenvenues
- Liaisewith vendor and ensure action is taken against ELIs involved inmalpractice
- Assistingin creating relevant SOPs and procedure manuals and ensurethe
documentsare updated as per latestpolicies
- Relationshipmanagement withvendors
- Ensuretasks are carried out within approved budgets. Verify ELI invoicessubmitted
byvendors
- Generatingand sharing relevant reports/dashboards with allconcerned
stakeholders
- Performingtrend analysis on regular basis to prepare plan to counterany
deviations.Implementing corrective and preventive actions to avoidrecurrence
- Workingclosely with various stakeholders (Operations HR Finance Academyand
vendorsetc.) to ensure all processes wrt invigilators arestreamlined
- Workingwith National Head in designing and developing of KPIs and KRIs totrack
performanceofinvigilators
- Ensuretasks are carried out within approved budgets at PAN Indialevel
- Additionaltasks as and whenrequired.
WorkLocation:
Mumbai
WorkExperience:
37Yearsofexperience
Backgroundand Requirements
JobRequirements
Skillsrequired:
- OperationsManagement
- Accountable
- Teamplayer
- VendorManagement
- ResourceManagement
- Budgetmanagement
- RelationshipManagement
- Decisionmaker
- PeopleManagement
- Problemsolver
- Analyticsand eye fordetail
- Goodcommunication
- Riskanalysis
- Flexibleandadaptable
Operations ManagementAccountable
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