Greeter/Proctor - Remote Proctored Exams

2 months ago

Mumbai, India British Council Full time

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

*This job role is only eligible for candidates applying from Delhi-NCR*

Purpose of job:

Position holder will be responsible for greeting and proctoring process of Remote Proctored Exams. As a part of the role, job holder will be responsible for assisting a test taker in the check in process, assessing and validating the credentials of the candidates appearing for Remote Proctored Exams.

Skills and Knowledge:

Meet English language proficiency at a minimum level of IELTS band 6.5 or equivalent internationally recognised qualification (BCMS will arrange for language proficiency and certification test) Good Computer (MS office) and keyboard handling skills

Experience:

For fresher – Proficient in English Communication Skills – both verbal and written For experienced – Experience in Backend BPO process where customer communication was a part of the role.

Qualification:

Education – Graduate (preferable) should have completed a diploma/ degree/ professional course post senior Secondary.

Context and environment:  

A new process being set up. A back-office process with 8AM-8PM operations in Noida (NCR) work from office. Process is responsible for assessing and validating the credentials for candidates appearing for Remote Proctored Exams. The overall process size is approximately 70 resources. Operations in one shift. The placement for this role is based on a comprehensive assessment based on Training and clearance of Background checks.

Equal Opportunity and Diversity Monitoring Information:

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