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Agent Customer Support

4 months ago

Bengaluru, India lastminute.com Full time

Company Description

Launched in 1998, this pioneering British-born brand has specialized in creating amazing experiences and unforgettable memories - from hotels, city breaks, and holidays to theatre, entertainment, and spa days. Experts in brightening up online travel, is among the worldwide leaders in the field, helping hundreds of thousands of customers every year find, and do, "whatever makes them pink".
is part of lm group, publicly-traded multinational Group, among the worldwide leaders in the online travel industry. Every month, the Group reaches across all its websites and mobile apps (in 17 languages and 40 countries) 60 million unique users that search for and book their travel and leisure experiences. More than 1,700 employees spread across our offices worldwide develop our own products and services to power the entire traveller journey for millions of people"

Job Description

Job Description

Customer Service Agents support customers via email, chats and calls .

This role includes developing customer relationships

Key responsibilities:

Identifying customer needs, investigating and recommending solutions. Solving customer issues in a timely and accurate way and maintaining follow-ups to ensure end-to-end resolutions are attempted and achieved for every customer connection. Consistent upskilling as part of self-development to maintain process knowledge. Maintaining coordination within teams to collaborate on solutions and escalations. Work towards high CSAT and positive NPS consistently - ensure positive customer experiences.

Requirements :

Excellent communications - Verbal and Written Attention to details, conflict resolution and relationship building. Possesses computer literacy, ability to work on excel, PowerPoint, word and customized company based applications. Agents should also be able to help establish our reputation as a company that offers excellent customer support during all post-sales procedures.

Please note - We work 6 days a week (Mon - Sun), rotational shifts - 24/7.